Last Updated: September 1, 2025
A. Overview

· HapaBox is a brand name of XQUANT CO., LTD, Reg No: 13721843, having its registered address at 53 Whateleys Drive, Kenilworth, Warwickshire, CV8 2GY, United Kingdom.

· The HapaBox platform ("HapaBox," "we," "our" or "us," including but not limited to HapaBox-related websites, mobile applications and other services) is owned and operated by XQUANT CO., LTD ("XQUANT") and provides corresponding services to users. Users may access and utilize our platform and services through hapabox.com or the HapaBox App.

· This User Agreement constitutes the legal contract between us for the provision of services to all users of HapaBox, regardless of geographic location. These services include, without limitation, all text, graphics, images, photographs, audio, buttons, icons, animations, data, messages, software, and other content or materials available on the platform ("Materials").

B. Important Notices

· This platform operates as an e-commerce service provider exclusively for entertainment purposes and does not constitute an investment scheme or financial instrument.

· Items or rewards obtained through this platform may not be transferred or redeemed on third-party platforms. HapaBox will select item suppliers to provide shipping services to users based on actual circumstances. HapaBox reserves the sole and absolute discretion in this matter and maintains the right to modify, suspend, or terminate the rewards program at its discretion without prior notice.

· Our services also include prepaid in-store credits ("Credits"), which can be used to pay for Unbox, Battle requirements, or to participate in certain modes provided by HapaBox.

· This Agreement applies to all users of HapaBox services. However, if you are situated in a jurisdiction where our services are restricted or prohibited, we recommend that you refrain from using our services, as we shall not be liable for any violation of local laws and regulations resulting from your use of our services.

C. Introduction

1. User Eligibility and Representations

By accessing, browsing, or using any part or service of the HapaBox platform, you represent and warrant to us as follows:

· You have reached the age of 18 and the age of majority in your jurisdiction.

· You possess full legal capacity to understand and agree to all terms of this User Agreement and to be responsible for your actions.

· You are using our e-commerce services solely for personal acquisition of goods, freely and voluntarily with full awareness of the entertainment-oriented nature of the HapaBox platform, which does not provide investment plans or financial instruments.

· You will provide accurate, complete, and up-to-date personal information when required, and promptly update such information upon any changes to maintain its accuracy and completeness.

· You understand and agree that you are responsible for declaring and paying any applicable taxes arising from your use of the services under the laws of your jurisdiction, including but not limited to income tax, VAT, and other taxes for which the Platform is not expressly responsible.

· You confirm that you are not a resident or citizen of any jurisdiction where the use of our services is prohibited, and that your use of the services will not violate any laws or regulations of your jurisdiction.


2. Understanding and Acceptance of Agreement

By accessing, browsing, or using any part or service of the HapaBox platform, you represent and warrant to us as follows:

· You have read, fully understood, and unconditionally agreed to all terms of this User Agreement without reservation.

· You have read and understood our Privacy Policy, Payment Policy, Terms of Service, and other supplementary policies, which constitute an integral part of this Agreement.

· You understand that this Agreement is legally binding and voluntarily agree to be bound thereby.

· You confirm that you possess the cognitive capacity required to understand the contents of this Agreement and have not been subjected to any undue influence or pressure during the agreement process.


3. Agreement Modifications and Updates

We reserve the right to unilaterally amend, update, or replace any terms of this User Agreement as necessary, including but not limited to:

· Ensuring compliance with applicable laws and regulations;

· Adapting to technological advancements and business model evolution;

· Enhancing user experience or resolving identified issues;

· Responding to changes in market conditions or regulatory requirements.

All modifications become effective immediately upon publication and are legally binding. The updated version supersedes all prior versions upon release, unless the revised version explicitly references and preserves the validity of prior versions or specific provisions thereof.


4. Version Control and User Responsibilities

We commit to updating the "Last Updated Date" at the top of this Agreement whenever modifications are made. As a user, you agree to:

· Regularly visit this page and use your browser's refresh function to ensure you are viewing the latest version;

· Verify the date displayed at the top of the Agreement;

· Deem the Agreement unchanged since your last review if the "Last Updated Date" remains the same;

· Thoroughly review the updated User Agreement if the "Last Updated Date" has changed;

· Immediately cease using HapaBox services if you do not accept the revised terms;

· Assume full responsibility for any consequences arising from failure to review protocol updates, which constitutes an explicit waiver of your right to examine revised terms.

We bear no liability for your neglect of legal obligations. We recommend bookmarking this page and setting reminders to periodically check for Agreement updates.


5. Language and Interpretation of Agreement

This User Agreement is governed by its English-language version. Any other language versions are provided solely for reference purposes. In the event of any discrepancy between non-English versions and the English version, the English version shall prevail. You understand and agree that:

· Terms used in this Agreement carry specific legal meanings and should not be construed according to ordinary usage;

· You bear the responsibility to seek professional legal advice before using the services if you have any questions regarding the terms;

· Section headings are for convenience only and do not affect the interpretation or application of the terms.


6. Minor Protection Statement

The use of our services by minors is strictly prohibited. You confirm that:

· You are not using the services for the benefit of or on behalf of any minor;

· You will not permit or assist any person below the applicable legal age in accessing or using the services;

· You shall promptly notify us if you become aware of any minor attempts to use the services.

D. Account Management

1. Account Registration

a. Single Account

· HapaBox permits individual users to register a single account, provided they meet the requirements specified in this Agreement and comply with all terms. If you register more than one account on HapaBox, we reserve the right to terminate any or all accounts, and you may forfeit all rights and interests associated with these accounts, including any Credits, EXP, or items obtained on any or all accounts. The Platform reserves the right to accept or reject registration.


b. Payment Requirements

· When purchasing online mystery boxes or using other paid features on HapaBox, you must provide a valid and genuine payment method. If you fail to provide the necessary information to complete payment, we reserve the right to reasonably deem that you have provided false information or failed to agree to this User Agreement, and may terminate your account.


c. Information Accuracy

· You represent and warrant that all information provided is accurate, complete, and up-to-date. Any false or misleading information will constitute a breach of this Agreement and may result in immediate account termination.


d. Registration Confirmation

· Upon completion of registration, the system will send a confirmation email to your registered email address. When verification is required during the use of platform services, you are responsible for verifying this email and completing the account verification process. Unverified accounts may be subject to functional limitations when using platform services.


2. Age and Identity Verification

a. Verification Rights

We reserve the right to request age or identity verification at any time and for any reason, including requiring you to submit a copy of government-issued photo identification or tax identification number to access full platform services. If you fail to provide complete and up-to-date verification documents as required, we reserve the right to deny or restrict access to and use of any HapaBox services, including:

· Withholding remaining Credits in your current account

· Refusing item shipment, returns, and other disposition requests

· Denying account closure requests

b. Verification Process

The identity verification process may take 3–5 business days. During this period, your account functionality may be restricted. We may require additional information to verify the accuracy of your identity information.

c. Liability Statement

Although we may request additional information to verify your identity, you understand and agree that, provided such disclosure does not violate the laws and regulations of your jurisdiction, we will not disclose any user-submitted content to third parties.


3. Account Maintenance

a. Information Update Obligation

If you provide any false, misleading, inaccurate, incomplete, untimely, or incorrect information to us, fail to update information to maintain its accuracy and completeness, or if we or any authorized agent have reasonable grounds to suspect violation of these terms, we reserve the right to:

· Suspend or terminate your account

· Deny current or future access to HapaBox

· Pursue criminal and civil liabilities against you through relevant local authorities

b. Account Status Changes

Upon suspension or termination of your account, all membership privileges, services, and entitlements associated with your account shall immediately cease. You will be required to pay service fees according to individual service standards.

c. Information Verification

We reserve the right to verify any information you provide at any time. If any information is found to be inaccurate, we will take immediate appropriate measures, including but not limited to suspending or terminating your account.

d. Account Security

You are solely responsible for safeguarding your account information, including passwords and other login credentials. You bear full responsibility for any losses resulting from unauthorized disclosure of your account information.


4. Prohibition of Account Sharing

a. Account Exclusivity

You must not, at any time, use, attempt to access, or request login credentials for any third party's HapaBox account.

b. Prohibition of Third-Party Use

You must not permit any third party to access or use your account at any time, nor provide your login credentials to any third party.

c. Liability Allocation

We shall not be liable for any losses arising from third-party use of your password or unauthorized access to your account, regardless of whether you were aware of such access. You shall be liable for any losses incurred by us or any third party due to your unauthorized disclosure of account credentials.

d. Security Measures

Upon discovering unauthorized account usage, you are obligated to promptly notify us. We may require you to change your password and implement additional security measures.


5. User Account Termination

a. Termination Rights

You may close your account at any time by contacting [email protected] with valid legal grounds. We will exercise reasonable discretion in processing your request.

b. Account Transfer Restrictions

You shall not transfer, sell, or share your HapaBox membership. Violation of this provision shall render you and any unauthorized user jointly and severally liable for all outstanding fees.

c. Termination Process

Account termination requests will be processed within 5–7 business days of receipt. During this period, you may continue using your account and HapaBox services. Note that any payment activity completed while your termination request is pending shall constitute withdrawal of your termination request.

d. Balance Handling

Upon account termination:

· All unused Credits in your account shall be forfeited

· All undelivered Items shall become void

· We shall retain no user data following termination


6. Platform Account Termination

a. Termination Rights

We reserve the right to suspend or terminate your account or any license granted herein at any time, for any lawful reason, at our sole discretion.

b. Termination Notice

We may terminate your membership at any time. You acknowledge that:

· Termination for breach of this Agreement results in immediate and automatic loss of all account rights and interests

· Termination due to legal changes rendering our services prohibited in your jurisdiction similarly voids all account rights immediately

c. Proper Termination Procedure

Where termination is not immediate:

· We shall provide at least thirty (30) days' advance notice

· Upon termination following the notice period, all rights to Points, undelivered Items, or EXP shall be forfeited

d. Immediate Termination Cases

We may terminate accounts without notice in cases involving:

· Suspected fraudulent activity

· Submission of false identity information

· Material breach of Agreement terms

· Suspected illegal conduct

e. Data Retention

We assume no obligation to retain data for terminated accounts, which may be permanently deleted at our discretion.

f. Dispute Resolution

You may submit a written appeal within 14 days of termination notice. We will review appeals within 30 days of receipt and issue a final determination.

E. Rights Granted

1. Platform Materials License

a. Nature of Service

We grant you permission to access the HapaBox platform and use our services as they may be made available from time to time. You are solely responsible for providing your own internet access, hardware, and software, and for all associated costs incurred in accessing HapaBox or using the services.

All users may freely access certain public areas of HapaBox and utilize the services and materials therein.

b. Free Use License

We grant all users a limited, non-exclusive, non-transferable personal license to access and use materials in HapaBox's free areas solely for private, non-commercial purposes on a single computer or mobile device.

This free license does not include permission to access or use materials in HapaBox's paid areas.

c. Paid Use License

We grant you a limited, non-exclusive, non-transferable personal license to access HapaBox and use services and materials solely for private, non-commercial purposes on a single computer or mobile device, but only to the extent you have separately purchased specific paid features or upgrades.

We reserve the right to limit the quantity of materials you may view or services you may access.

d. License Nature

Your license to access HapaBox and use services and materials does not constitute a transfer of ownership.

You shall not copy or redistribute any materials, and must prevent unauthorized access, use, or copying of materials by others.

You understand and agree that we may modify, update, or replace any content on the platform at any time without obligation to update materials.

e. License Restrictions

You shall not:

· Use materials for any commercial purpose or to provide services to third parties

· Modify, adapt, translate, or create derivative works based on the services, except where expressly permitted by applicable law

· Employ any automated process (such as bots, spiders, scrapers, or similar tools) that violates our robots.txt protocol or accesses substantially all materials (except for good faith search engine indexing or cases we explicitly authorize)


2. User Content Rights

a. Content Submission

We may permit you to submit content to HapaBox, such as reporting issues or providing suggestions to platform operators through service features.

Except for personally identifiable information protected by our Privacy Policy, all content submitted to HapaBox shall be deemed non-confidential and non-proprietary.

We assume no obligations regarding such content and provide no confidentiality guarantees. You bear full responsibility for the content and consequences of its publication on HapaBox.

b. Content Ownership

You retain all ownership rights to your submitted content.

You understand and agree that your submitted content will be processed per this Agreement, and we assume no confidentiality obligations.

c. Content Usage License

You grant us a worldwide, perpetual, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works, display, and perform your content for business purposes (including those of our successors), including promotion and redistribution of HapaBox (and its derivatives) through any media formats and channels.

This license includes rights to:

· Reproduce and transfer content to our affiliates or partner websites

· Publish content across HapaBox pages at our sole discretion

· Use content freely for any purpose

d. Inter-User Content License

You grant each HapaBox user a worldwide, non-exclusive, royalty-free license to access, use, reproduce, display, and perform your content through HapaBox, solely to the extent permitted by HapaBox and consistent with this User Agreement.

This license remains valid only during your platform usage and within the scope of your published content.

e. Content Responsibility and Removal

You bear full responsibility for published content, including its accuracy, appropriateness, and legality.

We reserve the right to refuse publication, remove, or block content (or parts thereof) or terminate user access at any time for any reason, with or without prior notice.

Should we choose to monitor HapaBox at any time, we assume no responsibility for:

· Content

· Obligation to modify or remove inappropriate content

· Liability for user conduct submitting such content

For abuse reports regarding other users' content, contact [email protected].

f. Content Usage Restrictions

You shall not submit content that is:

· Harmful, inaccurate, threatening, abusive, obscene, violent, immoral, harassing, hate-filled, defamatory, or racially/ethnically offensive

· Likely to cause discomfort, intimidation, alarm, embarrassment, distress, or inconvenience, or otherwise deemed unsuitable by us

· Infringing intellectual property rights, privacy rights, publicity rights, or violating any applicable laws, regulations, or treaties

g. Third-Party Content Liability

You understand and agree that HapaBox may contain user-uploaded materials.

We expressly disclaim all liability for any user-generated content.

You acknowledge that materials are primarily published by users, and we do not endorse (explicitly or implicitly) any views expressed therein.

You accept that:

· Materials originate from diverse sources

· We assume no responsibility for accuracy, usefulness, safety, or intellectual property rights of materials

· You may encounter inaccurate, offensive, illegal, indecent, obscene, or objectionable materials

· You waive all rights or remedies against us arising from exposure to such materials

F. Core Function Terms

1. Virtual Mystery Boxes (Boxes)

a. Content and Value Assurance

· By purchasing virtual mystery boxes, you understand and agree that you may obtain any of the following:

· Physical items or platform Vouchers (Items) with a fair market value equal to or greater than the box price

· A combination of Items and HapaCoins, whose total value equals or exceeds the price paid for the box

· During certain promotional periods, additional "resources" may be awarded, typically usable in platform activities or mini-games

· Your account Credits will be immediately deducted upon box purchase.

· Upon purchase, a visual animation will display the operation. Important notice: This animation serves demonstration purposes only; displayed items may not reflect actual results.

b. Item Display Clarification

· Box images are for illustrative purposes only. While we strive to accurately represent revealed items, we cannot guarantee your device's display will precisely match physical items.

· Due to supplier variations, received items and packaging may differ slightly from images.

· All available box items are prominently displayed below the box details page on HapaBox, including:

· Drop rates

· Pricing

· Quality tiers within boxes

· Additional item details (descriptions, refund values, shipping costs) are provided on individual item pages.

c. Result Determination Mechanism

· Box outcomes are determined solely by our algorithm, not visual displays.

· Please note that network conditions and device differences may cause visual representations to differ from algorithmic results. The algorithm's determination shall prevail in all cases.

· This algorithm is fair, transparent, and verifiable per industry standards. Detailed information is available on our Fairness Algorithm page.

· We commit that the combined value of revealed items, HapaCoins, and resources will always equal or exceed the box price.

d. Purchase Limitations and Liability

· You expressly acknowledge that:

· Box purchases are for personal entertainment only, not investment decisions

· We assume no liability for losses incurred through box purchases

· Item values are valid exclusively within HapaBox and hold no external market value

· Box purchases do not constitute investment vehicles or financial products

· Item acquisition through boxes constitutes completed transactions with the platform; all subsequent actions derive from this transactional relationship


2. VIP System

a. VIP Levels

· Every HapaBox user is assigned a VIP Level determined by their cumulative EXP balance.

· Your VIP Level upgrades automatically upon reaching the required EXP threshold (upgrade criteria), unlocking corresponding VIP Rights.

· You may only access benefits associated with your current VIP Level. Full details are available on our dedicated VIP page.

b. VIP Rights

· Daily, VIP Level-exclusive rewards may be provided, including:

· Access to VIP-exclusive mystery boxes (referred to as "VIP Box(es)" herein)

· VIP Box eligibility strictly determined by your current VIP Level

· Critical Terms:

· Each VIP Box may be opened once per 24-hour period

· Unopened VIP Boxes do not carry over to subsequent periods

· Additional VIP Rights include daily SPIN opportunities and priority customer support (details on VIP page)

· You expressly acknowledge that we reserve the right to modify VIP Rights at any time. All changes take immediate effect upon publication without prior notice.


3. Experience Points (EXP)

a. EXP Functionality and Usage

· EXP enables users to upgrade their VIP Level, with higher VIP Levels granting additional VIP-exclusive benefits.

· EXP can be obtained through Top-up and other methods. When performing a Top-up, our checkout page will clearly display the EXP amount awarded for that transaction.

b. EXP Value and Limitations

· You understand and agree that:

· EXP is non-transferable between users

· The value of EXP may fluctuate over time and is valid exclusively within the platform

c. EXP Acquisition Methods

· top-up

· Participation in specific platform events

d. EXP Restrictions

· EXP may only be used for internal platform functions and cannot be redeemed for cash or external value

· Once earned, EXP remains permanently in your account; we will not unreasonably deprive users of earned EXP

· EXP does not constitute any form of investment or financial asset

· We reserve the right to adjust EXP value based on market fluctuations without prior notice


4. Cryptocurrency

a. Cryptocurrency Usage Scope

· We may permit payment of service fees using one or more cryptocurrencies (such as Bitcoin) at our sole discretion.

· Such payment methods may be accepted for a limited duration only.

b. Cryptocurrency Transaction Terms

· All cryptocurrency payments are irreversible

· Refund eligibility for cryptocurrency payments is determined at our sole discretion and, if granted, may be issued via cryptocurrency transfer or equivalent cash value

· Transaction fees may apply due to external network conditions when processing cryptocurrency payments

c. Risk Disclosure

· By using cryptocurrency for payments, you expressly acknowledge:

· Cryptocurrency values are highly volatile, presenting significant risk of loss

· You accept risks associated with value fluctuations caused by factors beyond our control

· These factors include:

1. Fluctuations in public interest

2. Potential regulatory changes

3. Hardware, software, or internet connectivity issues

4. Malware, unauthorized access, or communication failures

d. Value Statement

· We make no representation, warranty, or guarantee regarding the accuracy or fairness of any cryptocurrency valuation.

· You are solely responsible for conducting independent evaluation and investigation of any purchase or sale on the service.

· You understand and agree that cryptocurrency transactions are not covered by consumer protection laws.

e. Compliance Requirements

· You expressly confirm:

· You are responsible for ensuring your cryptocurrency usage complies with applicable laws and regulations

· You are responsible for declaring and paying all applicable taxes arising from cryptocurrency transactions

· You understand and accept the anonymous and irreversible nature of cryptocurrency transactions


5. Upgrade

a. Upgrade Conditions

· If your cart contains at least one item you have obtained but not yet ordered or returned, you may attempt to upgrade that item.

· To initiate an upgrade, you must:

· Select the item and desired multiplier

· Pay the displayed upgrade fee

b. Upgrade Rate and Outcomes

· Success rate will be shown as a percentage

· Successful Upgrade: Receive new item or voucher

· Failed Upgrade: Forfeit the original item

· You expressly acknowledge that the Upgrade feature carries inherent risk of item loss.

· Full details are available on the Upgrade feature page.

c. Upgrade Limitations

· One Upgrade attempt per item

· Upgrade attempts are non-reversible once initiated

· Certain designated items may be non-upgradable

· Upgrade applies only to specific item categories

d. Risk Disclosure

· You expressly confirm:

· Upgrade involves risk of item loss

· Use is strictly for personal entertainment purposes, not investment decisions

· Upgrade does not constitute any form of investment or financial product

G. Billing and Payments

1. Credit System

a. Credit Top-up and Usage

Upon providing valid payment information, you may top-up your account with Credits to purchase boxes or use other HapaBox features, including mini-games, platform Vouchers, or limited-time events.

· Box prices and fees are clearly displayed at purchase

· EXP earned through top-up is shown during payment

· All product/service fees are transparently presented before purchase


b. Price Transparency

We commit to:

· Showing all prices clearly before purchase

· Displaying prices prominently on product/service pages

· Requiring you to confirm prices before completing purchases


c. Credit Validity

· Credits remain valid until used

· Credits cannot be exchanged for cash (platform-exclusive use only)

· Credits cannot be transferred to other users

2. Item Value

a. Value Determination Principle

· Item values are shown on description pages

· Your item's value is based on its current value when you use it (e.g., during upgrade or return), not when you got it

· Values may change, and we may update them at any time


b. Value Update Mechanism

· Value changes may happen due to market conditions or supply-demand factors

· Updates apply immediately on the website

· You understand that value changes are normal market behavior


c. Value Inquiry

· Check current values on item detail pages

· Contact support before purchase if you have questions

3. Fee Structure

a. Fee Changes

We reserve the right to:

· Add new fees for HapaBox features or services

· Change our pricing structure as needed

You should know that:

· Box prices and fees may change daily

· Previous prices, offers, or discounts end immediately when removed from HapaBox


b. Payment Responsibilities

· Pay all charges related to your account (including purchases, upgrades, or exchanges) by the due date

· Accept that bank statements may show charges under our company name, HapaBox brand, or payment processor

· Take full responsibility for all account charges

· Pay any remaining balance immediately if you close your account

· If payment is not received by the due date, your account will be overdue and may incur late fees and interest.

· Note: Your card issuer's terms may include additional rights and responsibilities.

4. Third-Party Payments

a. Payment Processing

· Change payment providers as needed for business reasons

· Add new payment options at our discretion


b. Third-Party Rules

· Payment providers may have their own terms

· You must follow these terms

· We are not responsible for issues caused by your violation of third-party terms


c. Security Measures

· All payments use secure SSL encryption

· Credit card information is protected by payment providers (not stored by HapaBox)

· Industry-standard security safeguards your payment data

5. Billing Information Updates

a. Updating Your Information

· Address updates

· Credit card changes for HapaBox payments (if applicable)

· You are responsible for keeping all billing information accurate and current.


b. Chargeback Responsibility

· Cover all costs related to credit card chargebacks or payment reversals on your account

· Pay any additional fees imposed by our billing agent for these issues

· Understand that repeated chargebacks may result in account termination

· We may temporarily suspend your account if billing information is found inaccurate.


c. Verification Process

· We reserve the right to verify your billing details at any time. Inaccurate information may cause service interruptions.

6. Chargeback Handling

a. Chargeback Definition

· A chargeback occurs when you dispute a HapaBox purchase with your bank or payment provider, causing the transaction to be reversed.


b. Consequences of Chargebacks

· Single chargeback: May lead to account review

· Repeated chargebacks: Will result in permanent account termination

· We may charge an administrative fee for processing chargebacks

· For malicious chargebacks, we reserve the right to:

· Recover shipped items from suppliers

· Charge associated costs to your account


c. Proper Chargeback Process

· Contact us first if you believe a transaction is incorrect

· Allow us 5 business days to resolve the issue

· Only initiate a chargeback if we fail to resolve your valid concern

· You understand that misusing chargebacks will cause account termination.

7. Billing Method Changes

a. Right to Modify

· Change fees and billing methods at any time

· Add administrative or supplemental fees for any feature

· No prior notice is required for these changes.


b. Notification Process

· Notify users before changes take effect

· Post updates via website announcements, email, or in-app messages

· You are responsible for regularly checking billing policy updates.


c. Scope of Application

· Changes apply to all new transactions

· Existing transactions follow rates at time of purchase

· You acknowledge that billing adjustments are part of normal business operations.

8. Refund Policy

a. Standard Refund Principle

· All purchases are final and non-refundable, including:

· Virtual mystery boxes (referred to as "boxes" herein)

· Fees for other platform features

· We retain sole discretion to process any refund request


b. Exceptional Cases

· Refunds may only be considered in these specific situations:

· System errors causing duplicate charges

· Service unavailability not caused by user action

· Legally mandated circumstances


c. Refund Process

· Submit requests exclusively through customer support

· We will evaluate within 30 days of receipt

· Refunds are issued to the original payment method (5–10 business days processing)

9. Billing Error Resolution

a. Reporting Errors

· Notify our third-party billing agent immediately

· Report errors within 30 days of appearing on your account statement


b. Late Reporting Consequences

· Errors not reported within 30 days will be deemed accepted

· You waive all rights to dispute unreported errors or discrepancies

· These terms supplement any requirements from our billing partners


c. Third-Party Terms Compliance

· You are responsible for reviewing additional terms from billing entities

· Third-party billing partners may have specific reporting requirements

10. Credit Card Fraud

a. Fraud Policy

· Using stolen or fraudulent cards will result in:

· Account termination

· Notification to law enforcement

· All suspected fraud is investigated promptly


b. Fraud Detection

· Advanced systems monitor transactions for suspicious activity

· Potentially fraudulent transactions may be:

· Temporarily frozen for investigation

· Require additional verification to complete


c. Legal Responsibility

· Credit card fraud is a criminal offense

· You assume full liability for losses from fraudulent activity

· We may provide all necessary information to law enforcement

H. Item Ordering and Return Policy

1. Item Ordering Process

a. Information Requirements

When selecting items to order from mystery boxes, we may require specific details related to item selection and delivery, such as:

· Shipping address

· Contact email

· Size preferences

Failure to provide complete and accurate information may result in:

· Order cancellation with refund

· Additional fees for extra processing costs

We assume no liability for supply failures or delays caused by incomplete or inaccurate information.


b. Accuracy Obligation

· Ensuring all delivery information is correct

· Paying additional fees for re-shipping due to address errors

· Bearing all losses from undeliverable items caused by incorrect information


c. Order Confirmation Mechanism

A confirmation request will be triggered when:

· You use a new shipping address

· You modify existing address information

You must verify the accuracy of confirmation details before proceeding. Contact customer support immediately if you have questions about order information.

2. Unshipped Item Returns

You understand and agree that:

· Items obtained through platform services (including mystery box purchases and limited-time events) constitute completed transactions with the platform

· Returns are permitted only where explicitly allowed by platform rules

· Returns represent a reversal of completed transactions

· A processing fee may apply to all returns, reducing the refund value

· Post-fee refunds will be credited to your Credit balance

· Upon return completion, all ownership rights to the item are permanently transferred to the platform

· The platform does not support retrieval of returned items under any circumstances

3. Shipping and Import Fees

a. Fee Transparency

· All shipping and import fees are clearly displayed on item detail pages

· Final fee breakdown shown before order confirmation

You understand and agree that:

· You bear all shipping and import costs (including customs duties)

· Third-party providers may notify us of your import fee payment status


b. Import Fee Liability

· Delivery personnel may collect import fees directly from you

· We assume no liability for import fees regardless of payment status notifications

· To avoid import fees, contact support before ordering to confirm shipment origin


c. Payment Obligations

· Items ship within 3–30 business days after:

· Full payment of all fees

· Submission of complete shipping information

· Delays due to force majeure events are excluded

4. Self-Collection Items

a. Self-Collection Identification

· Certain premium items (e.g., luxury goods, precious metals) are self-collection only

· Self-collection status is clearly marked in item descriptions

· You must verify collection requirements before redeeming items


b. Collection Process

· No shipping provided for self-collection items

· You must personally collect items from designated locations

· Collection points are explicitly stated during redemption


c. Collection Responsibilities

· You must collect items within specified timeframes

· Unclaimed items may be forfeited without refund

· Risk of loss transfers to you upon item collection

5. Shipping Delays

a. Delay Notification

· We will notify you promptly if shipping is delayed due to force majeure events

· Reasonable efforts will be made to minimize delayed impacts


b. Liability for Delays

· We assume no liability for delays where notification is provided

· For significant delays (exceeding 15 days):

· You may cancel the order

· Receive Credits refund for unreceived items


c. Resolution Process

· 15–30 day delays: We will review order status and propose solutions

· Over 30 days: Full refund in Credits will be issued

· Alternative arrangements may be offered based on circumstances

6. Unaccepted Deliveries

a. Carrier Delivery Attempts

· If unavailable for delivery, you will receive instructions to:

· Re-schedule delivery

· Collect items from local carrier facility

· You are responsible for timely action with the carrier


b. Unclaimed Item Liability

· Failure to re-schedule or collect items within reasonable time

· All resulting losses (funds, items, etc.) become your responsibility

· We reserve the right to seek compensation for platform losses

· You must resolve delivery issues within 7 business days of notification

7. Lost Items in Transit

a. Shipping Responsibility

· All order preparation and shipping are handled by third-party suppliers

· Transportation is managed by designated carriers

· We assume no liability for items lost during shipping

You understand that:

· We will assist with supplier coordination for lost items

· No outcome guarantees are provided for such coordination


b. Loss Reporting Process

· Report suspected lost items to [email protected]

· Proof of non-delivery may be required (e.g., carrier confirmation)

· Failure to provide proof may result in no further action


c. Investigation Procedure

· We initiate investigations with suppliers within 2 business days

· Investigations typically require 10–15 business days

· You must provide requested documentation promptly

8. Damaged or Defective Items

a. Damage Reporting Process

· Report issues to [email protected] within 7 days of delivery

· Photo/video evidence of damage/defects is required

· We assume no liability for shipping-related damage


b. Supplier Resolution Process

· We will coordinate with suppliers but provide no outcome guarantees

· Suppliers may require sending items back to us – you must cooperate reasonably

· Shipping costs for sending items back will be covered by us for valid claims


c. Items Sent Back Requirements

· You must securely package items sent back to us

· Refunds will not be issued if:

· Items are not received

· Damage/defects cannot be verified

· Deadline for sending items back (14 days) is missed

9. Refusal to Ship

a. Reasons for Refusal

· Item unavailability

· Errors in item description or pricing

· Significant delays due to force majeure

· Supplier suspension (technical or legal reasons)

· Your legal right to terminate the contract


b. Credits Issuance

· When refusal occurs, we will issue credits equal to the item value if:

· We changed the item specifications

· We notified you of description or pricing errors

· Supply suspension occurs for reasons stated above


c. Item Reshipment Requirement

· For items already shipped before refusal:

· You must send back all delivered items

· We cover all shipping costs for sending items back

· You must ensure items remain undamaged during transit back to us

10. Refunds for Shipped Items

a. Refund Eligibility

· You qualify for refunds only if:

· You meet Section H refund conditions

· You send back all items requiring refund

· You pay shipping costs for sending items back (unless waived per this section)


b. Shipping Cost Refunds

· Refunded shipping costs reflect the most economical delivery method

· Example: If you paid for 24-hour delivery but the standard is 3–5 days, only standard shipping cost is refunded


c. Refund Methods

· Credits for platform-listed value (minus restocking/shipping fees)

· Alternative items of equivalent value (minus fees)

· Replacement items from supplier (same item)

· Upgraded items from supplier (equal/higher value)


d. Processing Timeline

· Refund requests processed within 30 days of receipt

· Credits appear in account within 5–10 business days

· You are responsible for verifying successful processing

11. Unused Credits Refund

a. Standard Refund Policy

· Cash refunds are generally not available for item value

· We may, at our sole discretion, refund the value of unused Credits you have purchased

· Refund eligibility applies only to purchased Credits (not earned through platform activities)


b. Non-Refundable Credits

· You are not entitled to refunds for:

· Credits earned from sending items back or shipping activities

· Credits obtained through promotional events (subject to separate terms)

· Gifted Credits (typically non-refundable)


c. Refund Request Process

· Submit requests exclusively through customer support

· We will evaluate within 30 days of receipt

· Approved refunds issued to original payment method (5–10 business days processing)


d. Special Circumstances

· Account termination: Unused Credits processed per this refund policy

· Service interruptions: May trigger special refund arrangements

· Legal requirements: Override standard policy where mandated by law

I. Prohibited Uses

1. Usage Restrictions

a. Authorized Use Principle

You expressly agree to use the HapaBox platform, services, and materials solely for the purposes expressly permitted and intended under this User Agreement.

You shall not use the HapaBox platform, services, or materials for any other purpose without our prior written authorization.

Any unauthorized use constitutes a material breach of this Agreement.


b. Lawful Use Requirements

You shall not use the services in any manner that violates applicable laws, regulations, or treaties, including but not limited to:

· Laws governing illegal gambling and gaming activities

· Laws protecting patents, copyrights, trademarks, trade secrets, and other intellectual property rights, including:

· Creating, obtaining, distributing, or accessing unauthorized copies of protected works

· Removing intellectual property notices or identifiers

· Manipulating proprietary markings

· Laws prohibiting obscene, indecent, defamatory, or slanderous speech

· Laws safeguarding confidentiality, privacy rights, publicity rights, or data protection


c. Compliance with Court Orders

You shall not violate any orders, judgments, or directives issued by competent courts.

You acknowledge and agree that you are solely responsible for understanding and complying with all applicable court orders.

2. Content and Conduct Restrictions

a. Linking Restrictions

· Link to HapaBox from third-party websites in any manner that is unfair, illegal, or damages or exploits our reputation

· Create or imply any form of affiliation, endorsement, or sponsorship unless expressly authorized in writing

· Suggest commercial relationships with us that do not exist


b. Language Requirement

You shall not post, upload, or otherwise share non-English content.

You acknowledge that the platform exclusively supports English-language content.


c. Prohibited Content

· Content that is harmful, inaccurate, threatening, abusive, obscene, violent, immoral, harassing, hate-filled, defamatory, or racially/ethnically offensive

· Content likely to cause discomfort, intimidation, alarm, embarrassment, distress, or inconvenience

· Any other content deemed inappropriate by us or in violation of this Agreement


d. Prohibited Conduct

· Engage in antisocial, disruptive, or destructive conduct, including but not limited to:

· Internet activities commonly recognized as doxxing, flaming, spamming, flooding, phishing, or trolling

· Any action whose sole purpose is to harass, annoy, or offend other users

You expressly acknowledge that such conduct constitutes a severe violation of community standards.

3. Identity and Security Restrictions

a. Impersonation Prohibition

· Impersonate any individual or entity (real or fictional)

· Falsely claim affiliation with any person or organization

· Access or attempt to access another user's account without authorization

· Distort the source, identity, or content of information transmitted through the service

· Engage in any other fraudulent activities


b. Platform Manipulation Prohibition

· Manipulate the platform through cheating, hacking, fraud, or exploitation of HapaBox features

· Circumvent, disable, damage, or interfere with:

· HapaBox's operations

· User enjoyment of HapaBox

· Security-related functionalities

You expressly acknowledge that platform manipulation will result in immediate account termination.


c. Malicious Content Restrictions

· Post, link to, upload, or disseminate:

· Viruses, adware, spyware, malware, logic bombs, Trojan horses, worms, or harmful components

· Damaged data or any malicious code, files, or programs

4. Technical and Commercial Restrictions

a. Reverse Engineering Prohibition

· You shall not reverse engineer, decompile, disassemble, or otherwise attempt to derive source code of HapaBox or its components, except where expressly permitted by applicable law.


b. Automated Access Restrictions

· Use automated processes (e.g., bots, spiders, scrapers) violating our robots.txt protocol

· Scrape substantially all content (except for good faith search engine indexing or explicit authorization)


c. Derivative Works Restriction

· You shall not modify, adapt, translate, or create derivative works based on the service, except where expressly permitted by applicable law.


d. Commercial Use Prohibition

· Commercially exploit the service or its materials

· Frame or mirror HapaBox in any manner

You expressly acknowledge that such actions constitute severe intellectual property violations.


e. System Load Restrictions

· Take actions imposing unreasonable or disproportionate burden on our technical infrastructure

· Make excessive demands on our technical systems as determined by us in our sole discretion

5. Extended Prohibited Conduct

a. Prohibition on Assisting Others

· Attempt any conduct prohibited in this Section

· Aid, abet, or permit any person to engage in prohibited conduct

· You expressly acknowledge that aiding or abetting violations constitutes a material breach of this Agreement.


b. Repeated Violations Policy

· Multiple violations will result in permanent account termination

· We reserve the right to pursue legal action against repeat offenders

· You expressly acknowledge that repeated violations may incur legal liability

6. Consequences of Violations

a. Immediate Remedial Actions

· Remove all Credits balance from your account

· Remove items from your shopping cart

· Reject order processing

· Temporarily or permanently restrict access to HapaBox features (including customer support tools)

· Suspend or terminate your account and access to HapaBox


b. Legal Remedies

· Any available civil, criminal, or injunctive remedies

· Account cancellation at our sole discretion

· Recovery of all costs and losses incurred


c. Liability Scope

· Unauthorized use violates this Agreement and applicable international, foreign, and domestic laws

· You expressly agree to assume full liability for all losses resulting from violations

· You indemnify us against all costs and losses arising from your violations


d. Violation Reporting

· Report prohibited conduct via [email protected]

· All reports will be investigated and addressed appropriately

· We assume no liability for failure to act on reports

J. Affiliate Program Terms

1. Affiliate Program

a. Participation Eligibility

You may join our Affiliate Program ("Program") to refer new users to HapaBox using your unique:

· Referral Code ("Code")

· Referral Link ("Link")

You will earn commission based on your current rate published on the affiliate page.

We grant you access, participation rights, and permission to market HapaBox through your Referral Code, provided you comply with this User Agreement.


b. License Terms

· This license may be revoked at any time without notice

· You may only use Referral Codes to promote HapaBox without violating this Agreement

· Upon termination of your membership, Program participation, or HapaBox account:

· License automatically terminates

· All rights revert to the platform

2. Affiliate Sites and Referral Content

a. Content Publication Rules

You may:

· Publish Code or Link on your Affiliate Site

· Promote your Affiliate Site via Referral Content on third-party websites

You may NOT:

· Publish Referral Codes directly on third-party sites you don't own/operate (including social media platforms)

· Link directly to Referral Codes or HapaBox in paid advertisements, unless:

· You do not bid on HapaBox trademarks or misspellings

· You do not use HapaBox trademarks, URLs, or misspellings

· You add HapaBox trademarks to phrase match negative keywords in paid campaigns


b. Content Management Rights

· We reserve the right to:

· Require removal of Referral Codes from Affiliate Sites

· Delete Referral Content from third-party sites

· Remove non-compliant paid ads for Affiliate Sites


c. Your Responsibilities

· You bear full responsibility for your Affiliate Site and all Referral Content

· Contact us before publishing if uncertain about compliance

· You warrant and represent that:

· You own/operate your Affiliate Site

· You have rights to publish content on all third-party sites

· You are the sole owner of all materials, with necessary rights, title, and interest

· Materials are free from third-party claims and do not infringe intellectual property, publicity rights, or applicable laws


d. Platform Disclaimer

· We assume no obligation to review or monitor materials on Affiliate Sites or Referral Content.


e. Indemnification

· You agree to indemnify us against all claims, costs, debts, allegations, or litigation arising from your Program participation.

3. Program Prohibited Conduct

a. Termination Rights

We reserve the right to reject or terminate your participation in the Program immediately if you, your Affiliate Site, or Referral Content:

· Fail to notify us of queries regarding suspicious activity related to your Program participation

· Use harmful, inaccurate, threatening, abusive, obscene, violent, immoral, harassing, hate-filled, defamatory, racially/ethnically offensive, or inciting content

· Promote HapaBox via advertising, paid ads, media buys, programmatic networks, email/SMS marketing, or pop-ups without our prior written consent

· Publish Referral Codes directly on third-party sites you don't own/operate (including social media platforms)

· Encourage password theft or hacking

· Fail to generate sufficient unique clicks

· Employ deceptive, illegal, or unfair promotional tactics

· Use URLs/apps confusingly similar to our trademarks, incorporate unauthorized copyrighted material, or otherwise infringe intellectual property or damage our reputation

· Engage in fraudulent, deceptive, or unfair advertising/trade practices

· Manipulate search engine results through deceptive/illegal means to drive traffic to Referral Codes

· Use meta tags/PPC campaigns implying illegal content or activities via Referral Codes

· Deceive or defraud us in any manner

· Violate the restricted non-exclusive license in this Agreement

· Deploy Trojans, viruses, or harmful code

· Market HapaBox as a gambling service

· Promote HapaBox on third-party sites where prohibited by their terms

· Violate any other provision of this Agreement

· Terminate sponsored agreements prematurely

· Become ineligible for future Commissions (earned or pending) upon program termination, regardless of agreement duration

· Attempt prohibited conduct or aid/abet others in such conduct (per Section 7.E)

· Submit applications/Referral Codes deemed unsuitable by us


b. Consequences of Violations

· Suspicious violations will result in:

· Immediate Program termination

· Forfeiture of all past/future Commissions

· You assume full liability for monetary losses from violations and agree to:

· Cooperate with law enforcement investigations

· Reimburse all costs incurred by us

· For URL/Referral Content violations:

· Transfer problematic URLs to us immediately upon request

· Remove non-compliant content at your expense

4. Exclusivity Obligations

a. Exclusivity Requirement

· If participating in the Program, you shall not participate in any affiliate or promotional programs for similar websites or products, whether physical or virtual.

· Violation of this exclusivity provision may result in:

· Account suspension

· Commission rate reset to zero (0%)


b. Violation Resolution

· Requests to resolve violations may be submitted to [email protected]

· All requests subject to our sole discretion

· You expressly acknowledge that:

· HapaBox affiliate data is strictly confidential

· Sharing affiliate data with other programs, influencers, marketing services, or third parties (except as legally required) will result in:

i. Termination of business relationship

ii. Forfeiture of all Commissions

5. FTC Compliance Requirements

a. Advertising Standards

· All deceptive or unfair advertising is strictly prohibited

· You assume full responsibility for understanding applicable advertising/trade practice laws

· U.S. Deceptive trade practice information: www.ftc.gov


b. Compliance Obligation

· You agree to comply with:

· All Federal Trade Commission (FTC) regulations (if operating in/from the U.S. or serving U.S. customers)

· Relevant FTC rules, policies, and advisory opinions

· No Commissions will be paid for non-compliant transactions

· Suspicious activity may trigger Commission withholding

6. Commission Policy

a. Commission Structure

· Commissions paid per this Agreement

· Rates and structures may change at any time without notice (non-punitive)

· Rates may be tiered – you only qualify for rates matching your unlocked tier

· Tier requirements published on Affiliate Dashboard


b. Rate Adjustments

· Rate changes apply only to future Commissions

· You agree to regularly check updated rates on Affiliate Dashboard

· Continued Program participation constitutes acceptance of rate changes


c. Payment Conditions

· We reserve the right to:

· Withhold or deny Commission payments for suspicious activity (e.g., excessive chargebacks)

· Terminate Program participation

· Upon Agreement termination:

· All Commission rights forfeited

· Permanent Program exclusion

· You must provide SSN, EIN, or ITIN for IRS Form 1099 issuance

· Failure to provide required information may result in termination

7. Program Liability Limitations

a. Liability Exclusion

· NEITHER PARTY SHALL BE LIABLE for:

· Indirect, special, incidental, punitive, or consequential damages (including lost profits, data loss, business interruption)

· REGARDLESS OF:

· Prior notice of potential damages

· Negligence or fault

· Basis of claim (contract, tort, or otherwise)


b. Damage Cap

· Maximum liability for any claim shall not exceed one hundred dollars (USD $100.00)

· This cap protects against unforeseeable major losses and ensures reasonable liability allocation

K. Dispute Resolution Mechanism

1. Governing Law and Jurisdiction

a. Governing Law

This User Agreement and all matters arising therefrom shall be governed by and construed in accordance with the laws of the Designated Jurisdiction (the United Kingdom), excluding its conflict of laws principles.

It is expressly understood that all disputes must and shall exclusively be resolved within the Designated Jurisdiction.


b. Exclusive Jurisdiction

· All actions or proceedings arising from or relating to this Agreement, including any service or business interactions governed hereby, shall be instituted solely in the courts of the Designated Jurisdiction

· The courts of the Designated Jurisdiction shall have exclusive jurisdiction and venue over all such matters

· The parties waive any objection to such jurisdiction and venue, including any claim of inconvenient forum

· This jurisdictional designation is mandatory and binding, precluding litigation in any jurisdiction other than the Designated Jurisdiction for disputes arising from this Agreement


c. Personal Jurisdiction

· The parties expressly submit to the personal jurisdiction of the courts in the Designated Jurisdiction

· Consent to service of process via registered/certified mail, FedEx, or priority mail (with proof of delivery) to the last known address


d. Judgment Enforcement

· Any final judgment rendered shall be res judicata as to the subject matter

· May be enforced in any jurisdiction through appropriate legal mechanisms

2. Class Action Waiver

a. Litigation Format Restriction

· You expressly waive any right to initiate or participate in any class action, collective proceeding, or representative lawsuit

· Agree that all disputes shall be resolved exclusively through individual litigation


b. Legal Effectiveness

· This waiver is fully enforceable under applicable law

· Constitutes your knowing and voluntary relinquishment of all rights to participate in any class action against us

· Survives termination of this Agreement

3. Injunctive Relief Rights

a. Adequacy of Legal Remedies

· Legal remedies may be inadequate compensation for breaches of this Agreement

· We shall be entitled to seek injunctive relief upon such breaches without proof of actual damages


b. Cumulative Nature of Remedies

· Our right to seek injunctive relief is cumulative to all other remedies available at law or in equity

· Does not preclude pursuit of monetary damages or other legal remedies

4. Liquidated Damages Clause

a. Predefined Damages

· Where specific clauses of this Agreement specify liquidated damages for violations, you expressly agree to pay the stipulated amounts

· Such amounts represent reasonable pre-estimate of damages based on:

· Actual damages being difficult or impracticable to determine

· Good faith calculation of expected losses


b. Nature of Damages

· These amounts constitute liquidated damages, not penalties

· The calculation reflects mutual intent to establish reasonable compensation

· This clause satisfies the reasonableness standard under applicable law

5. Dispute Resolution Procedure

a. Mandatory Negotiation

· Prior to initiating formal proceedings, parties shall engage in good faith negotiations within 30 days of dispute notice

· Negotiations shall be conducted through designated representatives


b. Platform-Designated Resolution

· If negotiation fails, we reserve the right to designate resolution methods based on dispute nature:

· Mediation

· Binding arbitration

· Litigation in Designated Jurisdiction courts

· We shall provide written notice of designated procedure within 15 days


c. Cost Allocation

· You expressly agree to reimburse all reasonable costs incurred in:

· Enforcement of liquidated damages

· Pursuit of injunctive relief

· Cover expenses including but not limited to:

· Attorney fees (at prevailing market rates)

· Investigative costs

· Collection agency fees

· Travel and administrative expenses


d. Cost Liability Principles

· Cost obligations survive resolution outcome (even if dispute resolved in your favor)

· Costs are independent of damage amounts (may exceed liquidated damages)

· We retain the right to pursue cost recovery regardless of damage award limits

L. Disclaimer of Warranties

1. All Warranties Disclaimed

a. Service Provision Status

We provide access to the HapaBox platform and services "as is" and "with all faults".

We make no representations or warranties that:

· HapaBox will meet your requirements

· Platform operation will be uninterrupted, timely, secure, or error-free

· Content will be free from loss or corruption


b. Specific Disclaimers

· We expressly disclaim all warranties, whether express, implied, or statutory, including but not limited to:

· Merchantability

· Fitness for a particular purpose

· Workmanship quality

· Performance reliability

· Accuracy and completeness of information

· Title and non-infringement

· Quiet enjoyment

These disclaimers apply to the fullest extent permitted by applicable law.


c. Content Modification Rights

· We reserve the right to modify or remove any content on HapaBox at any time

· We make no commitment to update materials

· No warranties apply to:

· Goods/services obtained through HapaBox

· Transactions conducted via the platform

· No implied warranties arise from the course of performance, dealing, or trade usage

2. Assumption of Risk

a. Risk Acknowledgement

· You expressly acknowledge that your access to and use of HapaBox is at your sole risk

· We cannot and do not warrant that HapaBox is free from:

· Viruses, worms, or Trojan horses

· Malicious code exhibiting destructive characteristics


b. Liability Exclusion

· We assume no responsibility for:

· Your internet access or use of HapaBox

· Damage to your computer system or data loss from downloading materials

· You bear full responsibility for all consequences of your use of HapaBox

3. Third-Party Links

a. Nature of Links

· HapaBox may contain links to third-party websites

· Links are provided for informational purposes only

· Links do not constitute endorsement of:

· Third-party websites

· Content available through such sites


b. Liability Limitation

· We exercise no control over third-party content

· We assume no liability for:

· Accuracy of third-party materials

· Losses arising from use of linked content

· We reserve the right to terminate any link at our sole discretion

4. User-Generated Content Disclaimer

a. Content Responsibility

· HapaBox may contain materials uploaded by users (e.g., avatars, chat content)

· We expressly disclaim all liability for any user-generated content

· You acknowledge that materials are primarily user-published

· We do not endorse (expressly or impliedly) any views expressed in materials


b. Content Risks

· You may encounter materials from diverse sources

· We assume no responsibility for materials' accuracy, utility, safety, or intellectual property rights

· You may be exposed to inaccurate, offensive, illegal, indecent, obscene, or objectionable materials

· You waive all rights and remedies against us arising from exposure to such materials


c. Monitoring and Removal

· We assume no obligation to pre-screen materials or actively monitor content

· We reserve the right to refuse publication or remove materials (or portions thereof)

· Terminate user access for violations without prior notice

· If we choose to monitor HapaBox:

· We assume no liability for materials

· We bear no obligation to modify/remove inappropriate content

· We assume no responsibility for user conduct

· Report abusive content via [email protected]

5. Legal Compliance

a. Prohibited Illegal Use

· Strictly prohibited: Accessing or using services in violation of any law

· Immediate termination of access/use if:

· You provide or intend to provide illegal services

· You purchase illegal services through HapaBox


b. Liability Disclaimers

· We expressly disclaim all liability for damages arising from your provision of illegal services and any user's provision of illegal services

· You expressly agree to:

· Defend, indemnify, and hold harmless us against all liabilities arising from your legal violations

· Cover costs if third parties suffer harm from your illegal conduct

· Reimburse all costs if we must defend claims related to your illegal activities


c. User Responsibilities

· You bear sole responsibility for ensuring compliance with all applicable laws

· You accept all legal risks associated with platform usage

· You indemnify us against all costs and losses from your illegal activities

M. Indemnification Clause

1. Indemnification Obligations

a. Scope of Indemnification

· You expressly agree to defend, indemnify, and hold harmless HapaBox and its:

· Officers, directors, shareholders, employees

· Independent contractors, telecommunications providers, and agents

· From and against all claims, lawsuits, losses, liabilities, expenses, costs, or demands, including but not limited to:

· Attorney and accounting fees

· Arising directly, indirectly, or consequentially from your actions or those performed under your authority


b. Indemnifiable Causes

· This obligation applies to damages resulting from:

· Your use, misuse, or inability to use HapaBox or materials

· Any violation of this Agreement by you or those acting under your authority, including information provided to government agencies and any other conduct related to your account


c. Liability Assumption

· You expressly:

· Assume full liability for all losses arising from Agreement violations

· Agree to indemnify us against all costs and losses from your violations

· Commit to defend and compensate us if third parties suffer harm from your actions or require us to defend related claims

2. Notice and Defense Procedures

a. Claim Notification

· We will notify you promptly via email upon receiving any claim or lawsuit

· Notification shall include material facts of the claim and relevant supporting documents

· You must acknowledge and respond immediately upon receipt


b. Defense Cooperation

· We may fully participate in defense (at your expense)

· You shall:

· Furnish all necessary information and documentation

· Cooperate with our defense strategy and schedule


c. Right to Participate

· We retain the right to self-fund defense participation

· We may select our own legal counsel

· Such participation does not obligate us to do so

· You remain responsible for associated costs even if we self-fund

3. Indemnification Limits

a. Reasonable Expenses

· Indemnified expenses must be reasonable and necessary

· You may request detailed cost documentation

· Disputes shall be resolved through good faith negotiations


b. Liability Cap

· Your liability for any single claim is limited to actual damages and excludes consequential damages, except for claims arising from willful misconduct or fraudulent acts

· Indemnified expenses must be reasonable and necessary (detailed documentation available upon request)

· Disputes regarding expenses shall be resolved through good faith negotiations

· For claims exceeding threshold amounts, you may be required to provide proof of adequate insurance coverage


c. Insurance Requirements

· For claims exceeding threshold amounts:

· You may be required to provide proof of adequate insurance

· Coverage requirements determined case-by-case

· You bear sole responsibility for sufficient coverage

4. Third-Party Claim Handling

a. Claim Notification

· You must immediately notify us of any third-party claim against you with full details and supporting evidence while furnishing all necessary information for claim assessment


b. Joint Defense

· For mutual claims, we will co-defend through designated lead counsel with costs allocated proportionate to liability


c. Settlement Agreement

· All settlements require written mutual consent

· Prohibiting either party from accepting terms that increase the other's liability or materially harm their interests without prior written approval

5. Indemnification Termination

a. Duration Period

· Obligations persist until statute of limitations expiration (extended for ongoing breaches with potential permanent liability for material violations)


b. Termination Conditions

· Indemnification ceases upon full claim resolution with no residual liability, mutual written agreement, or statute expiration with no pending claims


c. Termination Notice

· Either party may terminate via written notice specifying termination grounds, supporting rationale, and effective date

N. Limitation of Liability

1. Fundamental Liability Limitations

a. User-Generated Content Disclaimer

· You expressly:

· Assume no liability for user-generated content or offensive/illegal conduct by others

· Bear sole responsibility for all risks arising from such content or conduct

· Waive all claims related to damages or injuries resulting from user-generated content or others' actions


b. Comprehensive Release

· You release and discharge HapaBox, its parent companies, agents, employees, officers, directors, shareholders, attorneys, and affiliates from all claims related to your use of HapaBox, including but not limited to claims arising from:

· Negligence, gross negligence, or reckless conduct

· Alienation of affections (where recognized)

· Intentional infliction of emotional distress

· Intentional interference with contracts or business relationships

· Defamation, privacy violations, publicity rights, intellectual property infringement, misrepresentation

· Communicable disease transmission or revenge porn violations

· Financial losses not caused by HapaBox's fault

· Missed appointments, unmet expectations, false identities

· Fraud, privacy breaches, or personal information leaks by others

· Failed transactions, purchases, or HapaBox functionality

· HapaBox unavailability and technical failures preventing access

· Vicarious liability for torts committed by individuals met through HapaBox, including fraud, theft, privacy abuse, assault, battery, stalking, harassment, cyberbullying, rape, cheating, perjury, manslaughter, or murder


c. Scope Interpretation

· This list is illustrative rather than exhaustive, intended to be broadly interpreted in HapaBox's favor, resolving ambiguities in favor of the broadest possible waiver of claims, legally binding and encompassing the rights being waived.

2. Specific Exclusions

a. Material-Related Losses

· We expressly assume no liability for any losses or damages arising from errors, inaccuracies, or illegal content in materials (including defamatory, obscene, threatening, offensive, privacy-infringing, or infringing materials)


b. Personal and Property Damage

· All personal injury or property damage resulting from your access to and use of HapaBox

· You bear sole responsibility for all such damages incurred during platform usage


c. Account Security Issues

· Unauthorized third-party access to or modification of your account, transmissions, data, or content

· You assume full responsibility for safeguarding account credentials; we disclaim liability for losses from credential disclosure


d. Service Interruptions

· Transmission disruptions or failures with HapaBox

· Delays in initiating, processing, or completing transactions

· Note: We make reasonable efforts toward uninterrupted service but provide no continuity or error-free guarantees


e. Malware and Security Threats

· Viruses, malware, Trojan horses, or similar threats transmitted via HapaBox

· You acknowledge inherent internet security risks and must implement appropriate device protection measures


f. Compatibility Issues

· Incompatibility between HapaBox and your services, hardware, or software

· You assume sole responsibility for ensuring your devices meet platform requirements


g. Content Identification Risks

· Any claims arising from identification based on your content (regardless of privacy tools or geo-restrictions used)

3. Legal Scope of Limitations

a. Applicable Law Boundaries

· This limitation applies to the fullest extent permitted by law; certain jurisdictions may invalidate specific exclusions


b. Liability Cap

· Our cumulative liability to you shall not exceed actual damages incurred on the platform, though material breaches may trigger higher liability


c. Intentional Misconduct Exception

· This limitation does not apply to claims arising from our willful misconduct, fraud, or gross negligence, where we assume full liability per applicable law

4. User Acknowledgement

a. Risk Acceptance

· You expressly acknowledge and accept inherent risks of using HapaBox

· Assume sole responsibility for all losses or damages from platform usage


b. Legal Understanding

· Confirm this limitation is a material part of our agreement

· Warrant full understanding and acceptance of these terms prior to agreement execution

· Understand that you bear personal responsibility for comprehending all terms (legal consultation recommended for uncertainties)

O. Intellectual Property

1. Trademarks

a. Trademark Protection Scope

· HapaBox is our registered trademark and brand name; we actively enforce our intellectual property rights

· Product/service names of other manufacturers referenced herein are trademarks/service marks of their respective owners and constitute proprietary property

· Public use requires explicit written permission from trademark/service mark owners


b. Usage Restrictions

· All logos, domain names, and trademarks on HapaBox must not be publicly used without our explicit written consent


c. Prohibited uses include:

· Creating consumer confusion

· Damaging HapaBox's reputation or goodwill


d. Infringement Enforcement

· We pursue legal remedies against all trademark infringements

· Unauthorized use of HapaBox trademarks incurs legal liability

· We reserve the right to modify trademarks or brand identifiers at any time

2. Copyright

a. Copyright Ownership

· All materials (excluding user-generated content) constitute proprietary intellectual property with all rights reserved

· HapaBox, materials, and software are protected under applicable copyright laws


b. Usage Restrictions

· Materials must not be copied, distributed, modified, uploaded, posted, or transmitted without prior written consent

· You must not remove or alter any copyright/trademark notices or proprietary legends

· Modifications/use outside this Agreement constitute intellectual property violations


c. User Content Rights

· Copyright in user-generated content remains with creators

· You grant us a license to use, reproduce, distribute, create derivative works, display, and perform content solely for platform operation and promotion


d. Copyright Infringement Liability

· You assume full liability for third-party copyright claims arising from your content

· We assume no liability for copyright infringement in user-generated content

· Infringing content will be processed per notice-and-takedown procedures

3. Copyright Infringement Notices

a. DMCA Compliance

· We adhere to all requirements of the Digital Millennium Copyright Act (DMCA)

· Copyright infringement activities are strictly prohibited on HapaBox


b. Infringement Handling

· Upon valid notice of infringement:

· All infringing content/submissions will be removed immediately

· We enforce a repeat infringer termination policy compliant with DMCA

· We reserve the right to terminate users per DMCA or repeat infringer policies


c. Repeat Infringer Policy

· Repeat copyright infringers face account termination and legal consequences

· Policy details available upon request


d. Notice Submission

· DMCA notice requirements and submission process: link

· Notices must contain all DMCA-mandated elements

· Valid notices will be processed promptly


e. Counter-Notice Procedure

· Accused users may submit DMCA-compliant counter-notices

· All counter-notices will be processed in accordance with legal requirements

P. General Terms

1. Entire Agreement

a. Scope of Agreement

· This User Agreement and any other legal notices or agreements published on HapaBox constitute the entire agreement between you and us regarding your use of HapaBox as a user, superseding all prior terms, understandings, or agreements.


b. Written Version Validity

· Printed versions of this User Agreement and electronically provided notices shall be admissible as evidence in any proceedings based on or relating to these terms, with evidentiary weight equivalent to originally printed business documents under identical conditions.

2. Service Provider Policies

a. Third-Party Terms

· You acknowledge that we may use third-party service providers to deliver services, and you must comply with all applicable terms, privacy policies, or requirements of such providers.


b. Conflict Resolution

· In case of conflicts between third-party policies and ours, our policies shall prevail. You bear sole responsibility for compliance with all applicable policies.

3. Assignment and Delegation

a. Platform Assignment Rights

· We may assign any rights or delegate any performance under this Agreement without notice to you, provided such assignment does not adversely affect your rights and obligations.


b. User Transfer Restrictions

· You may not assign, delegate, or sublicense any rights or obligations under this Agreement without our prior written consent. Any attempted transfer in violation shall be void ab initio.

4. Severability

a. Clause Independence

· If any provision is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain fully effective, provided fundamental terms remain valid and enforceable.


b. Clause Revision

· Parties shall cooperate in good faith to replace invalid provisions with enforceable terms reflecting original intent to the greatest extent possible.

5. Cumulative Remedies

a. Remedy Nature

· All rights and remedies under this Agreement are cumulative and not exclusive. Exercise of any right or remedy does not preclude pursuit of other available remedies under law, equity, statutes, or other agreements.


b. Remedy Selection

· We retain the right to select the most appropriate remedy, and such selection does not constitute waiver of other available remedies.

6. Successors and Assigns

a. Agreement Binding Effect

· This Agreement binds and benefits both parties and their respective successors and permitted assigns.


b. Successor Liability

· Successors and assigns assume identical rights and obligations as original parties. You must verify successor/assignee identity and qualifications upon transfer.

7. Force Majeure

a. Exemption Scope

· We assume no liability for failures to perform due to events beyond reasonable control, including but not limited to:

· Natural disasters (fire, flood, earthquake, hurricane, tropical storm)

· Pandemics or epidemics

· War, riots, arson, embargoes, civil/military authority actions, or terrorism

· Fiber cuts or telecommunications infrastructure failures

· Strikes or shortages of transportation, facilities, fuel, energy, labor, or materials

· Cybersecurity incidents (hacking, spam, data breaches, malware) delaying performance

· Illegal acts by our employees, agents, or contractors


b. Notice Obligation

· Affected parties must notify immediately with details of the event, expected duration, and potential impacts.

8. Notices

a. Delivery Methods

· Notices from us may be delivered via:

· Functional email to your registered address

· General announcements on HapaBox

· Personal delivery via commercial carrier

· Notices to us must be sent via HapaBox's contact button unless otherwise specified.


b. Effective Timing

· Notices via overnight carrier: Effective on next business day after mailing

· Other methods: Effective upon actual receipt

· Undeliverable notices: Effective on first rejection date by postal/courier services

9. Non-Confidential Communications

· All transmissions to us are non-confidential and deemed readily accessible to the public.

· You must not use HapaBox to transmit communications intended solely for you and the recipient.

· All messages may be reviewed by HapaBox agents/operators regardless of intended recipients.

10. Email Authorization

· You authorize us to send transactional notices, marketing communications (email, push notifications), and content potentially containing adult material, sexual content, or nudity.

· This authorization remains effective until you opt out via email list removal. You acknowledge that legally compliant unsolicited emails do not constitute spam.

11. Consideration

a. Agreement Value

· Your access to HapaBox, services, and materials constitutes valid consideration for your implied acceptance of all Agreement terms, limited to your purchase of specific paid features/upgrades.


b. Consideration Acknowledgement

· You affirm this consideration is adequate and received upon viewing/downloading any HapaBox section. Your use constitutes binding acceptance of all terms.

12. Electronic Signatures

a. Binding Effect

· Your electronic confirmations (e.g., clicking "I Agree") are legally binding and enforceable, equivalent to handwritten signatures.


b. Record Retention

· We maintain all electronic consent records. You may request access to your consent history.

13. English Language

a. Governing Language

· This Agreement and related policies are written in English. You represent understanding and acceptance of the English version as published.


b. Translation Responsibility

· We assume no liability for third-party translation costs. Translated versions are non-binding; only the English version governs.

14. Export Controls

· You acknowledge that software elements in HapaBox materials may be subject to export restrictions under U.S. or international laws.

· You warrant that you will not assist in transferring materials to prohibited destinations, will not permit unauthorized persons to receive controlled items, and shall comply with all applicable laws regarding such transfers.

15. No Agency Relationship

· Nothing in this User Agreement shall be construed as creating any partnership, employment relationship, joint venture, or formal business entity between the parties.

· You expressly acknowledge that no agency relationship exists between you and the platform and must not act as the platform's agent or make commitments on its behalf.

16. Interpretive Rules

a. Terminology Conventions

· References to laws include all subsequent regulations and implementing rules effective at relevant times.

· Period calculations: "From" = "from and including"; "To/Until" = "to but excluding".

· References to governmental bodies include successor regulatory authorities.

· "A or B" = "A or B or both"; "A, B, or C" = "one or more of A, B, and C".

· "Including" = "including but not limited to".


b. Interpretation Principle

· Ambiguities shall be resolved based on the agreement's overall purpose and context, not literal phrasing.

17. No Waiver of Rights

· Any waiver of a provision does not waive subsequent violations of the same provision.

· Remaining provisions remain enforceable; invalid clauses are severed without affecting others.

· Failure to exercise rights does not constitute waiver; partial exercise preserves other remedies.

18. Headings

· All headings are for reference convenience only, do not affect interpretation or enforceability.

· Agreement interpretation must be based on substantive content, not headings.

19. Foreign Jurisdiction Compliance

· HapaBox may not be suitable for locations where access is illegal; users assume full responsibility for compliance with local laws.

· Governing law: United Kingdom. Users bear responsibility for local law compliance.

20. Jurisdictional Restrictions

a. Restricted Jurisdictions

· Residents of Denmark, Lithuania, Poland, Slovakia, United Kingdom, Ontario, and Washington State have limited access to services/website sections.


b. Prohibited Jurisdictions

· Residents of Afghanistan, Bangladesh, Belarus, China, Hong Kong, Singapore, Indonesia, Iraq, Iran, Kazakhstan, North Korea, Myanmar, Nicaragua, Pakistan, Palestine, Turkey, and Seychelles are strictly prohibited from using services/website.


c. Evasion Prohibition

· Restrictions apply regardless of current location. Evasion attempts include manipulating location data or providing false residence information. Such actions constitute material breach.


d. Legal Liability

· You remain subject to local laws. Accounts from prohibited/restricted jurisdictions violate local laws and this Agreement, may be terminated without notice. HapaBox assumes no liability.

Q. EU/UK Special Provisions

1. Scope and Priority

a. Applicability

· These provisions apply exclusively to EU/UK users to ensure GDPR and consumer protection compliance.


b. Priority Principle

· EU/UK provisions take precedence over conflicting terms while preserving statutory rights; standard terms apply to non-EU/UK users.

2. Data Protection & GDPR Compliance

a. Data Controller Information

· Contact DPO at [email protected] for inquiries or complaints regarding data processing.


b. Lawful Bases for Processing

· We process EU/UK user data based on contractual necessity, legal obligations, legitimate interests, or explicit consent.


c. Data Subject Rights

· Users retain GDPR rights: access, rectification, erasure, restriction, portability, objection, automated decision opt-out. Exercise via [email protected]; responses within 1 month.


d. Data Retention Periods

· Data retained only as necessary for processing; specific periods in Privacy Policy.

3. Special Dispute Resolution

a. Jurisdiction Rights

· EU/UK users may pursue legal action in their residence/business country; statutory rights preserved.


b. Online Dispute Resolution

· Users may use EU Consumer Redress platform: link

· HapaBox will cooperate with legitimate complaints.


c. Collective Action Rights

· Class action waiver in Section 9.B does not apply; collective litigation rights preserved.

4. Language & Accessibility

· Agreement available in all EU official languages on request.

· Platform complies with EU accessibility standards; contact [email protected] for assistance.

5. Adjusted Liability Limitations

· Liability limitations do not apply to damages from willful misconduct, fraud, or gross negligence.

· Digital goods/services must match descriptions, be fit for purpose, and free from material defects; non-conforming items entitle users to repair, replacement, or refund.

6. Electronic Communications & Consent

· Affirmative actions ("I Agree") constitute valid consent under EU electronic transaction directives; revocation rights do not affect prior processing.

· Communications comply with EU regulations; paper communications available upon request (may incur fees).

7. Notices & Modifications

· Material changes require 14-day advance notice; users may terminate if changes unacceptable.

· Significant service changes affecting rights trigger advance notice and termination rights.

8. Special Considerations

· Governing law: your country within EU/UK framework.

· Policy updates regularly reviewed; updates published with notification.

9. Contact Information

· Email: [email protected]

· Postal Address: XQUANT CO., LTD, 53 Whateleys Drive, Kenilworth, Warwickshire, CV8 2GY, United Kingdom