1.1 Scope of Application

This Shipping & Returns Policy (hereinafter referred to as the "Policy") applies to all processes related to the shipment, delivery, receipt, and after-sales services of physical items obtained through the HapaBox platform.

This Policy forms an integral part of the HapaBox Terms of Service and, together with the Terms of Service, constitutes a binding agreement between users and HapaBox.

1.2 User Acknowledgment

By submitting a shipping order, you acknowledge that you have read, understood, and agreed to the provisions of this Policy, including shipping restrictions, tax obligations, after-sales requirements, and allocation of responsibilities.

You are responsible for verifying your shipping information, applicable charges, and delivery requirements before submitting an order. You shall bear responsibility for any consequences and reasonable additional costs arising from inaccurate information provided by you or your failure to fulfill applicable obligations.

1.3 Third-Party Services

HapaBox operates as a platform service provider, offering users access to items, shipping requests, order management, and related coordination services.

All physical fulfillment activities, including item selection, supply, actual procurement, authenticity and condition verification, warehousing, packaging, transportation, and delivery, are carried out by independent third-party suppliers and their logistics partners. HapaBox does not directly perform these physical fulfillment operations.

HapaBox is not obligated to independently procure, authenticate, inspect, or handle the logistics of each individual item. Item-related and fulfillment information is primarily based on information provided by third-party partners.

In the event of issues arising during procurement, inspection, packaging, or transportation by third-party partners, HapaBox may provide information inquiries, coordination, and after-sales assistance as appropriate. To the extent permitted by applicable law, HapaBox shall not be liable for delays, additional costs, or losses that are not attributable to its own fault.

1.4 User Cooperation Obligations

You agree to promptly provide any necessary information, documents, or supporting evidence reasonably requested by HapaBox or its shipping partners, and to cooperate with order verification, customs clearance, delivery arrangements, and after-sales investigations.

You shall bear responsibility for any delivery failures, delays, additional costs, or other losses resulting from your failure to fulfill these obligations in a timely manner.

1.5 Policy Enforcement and Limitation of Liability

HapaBox reserves the right to review and handle shipping requests, delivery issues, after-sales claims, and related disputes in accordance with this Policy and the actual circumstances of order fulfillment.

HapaBox may assess responsibility based on order records, tracking information, third-party documentation, and evidence provided by users. HapaBox reserves the right to reject claims for discretionary compensation that lack sufficient supporting evidence, cannot be reasonably verified, or do not meet the requirements of this Policy.

All limitations of liability and disclaimers contained in this Policy shall apply to the fullest extent permitted by applicable law and shall not affect any statutory consumer rights that cannot legally be excluded.

2.1 Item Pricing and Reference Value

The prices or reference values of items displayed on HapaBox may be determined based on supplier quotations, publicly available retail prices, market conditions, and other commercial information. Such values are provided for reference purposes only and do not constitute a guarantee of an item's current market price, lowest available retail price, or resale value.

Item prices may vary across countries, regions, retailers, and sales channels. Users shall not be entitled to request price difference refunds, compensation, or cancellation of completed unboxing transactions solely because prices displayed on third-party platforms, search engines, or other sources differ from those shown on HapaBox.

2.2 Item Price Fluctuations

Item prices may fluctuate due to market supply and demand, supplier quotations, inventory availability, exchange rate changes, and other factors.

HapaBox does not guarantee that an item's market price will remain unchanged between the time it is obtained by the user, the time a shipping request is submitted, and the time the item is actually sourced.

HapaBox shall not be liable for compensating any price differences resulting from normal market fluctuations.

2.3 Item Availability and Supply Restrictions

The actual supply, procurement, and inventory management of items displayed on HapaBox are handled by independent third-party suppliers. Their inventory and availability may change at any time.

The display of an item on HapaBox, or the fact that a user has obtained an item through unboxing, does not guarantee that the item is continuously in stock or immediately available for procurement.

If an item cannot be sourced due to discontinuation, supplier shortages, disruption of procurement channels, or other circumstances beyond HapaBox's reasonable control, HapaBox reserves the right to suspend the relevant shipping request based on information provided by third-party suppliers and coordinate an appropriate resolution.

2.4 Exceptional Price Increases

If an item's price increases significantly due to market conditions, supplier adjustments, or other factors, causing the actual procurement cost incurred by third-party suppliers to substantially exceed normal market levels or reasonable procurement expectations, HapaBox reserves the right to reassess fulfillment feasibility based on information provided by its suppliers.

Under such circumstances, HapaBox may suspend order processing and discuss alternative items, other compensation arrangements, or cancellation of the shipping request with the user.

HapaBox shall not be obligated to procure an item at an unlimited or exceptionally inflated market price where the additional procurement cost results from abnormal market fluctuations not attributable to its own fault. This provision does not affect any delivery or refund obligations imposed by applicable law or the relevant agreement.

2.5 Shipping Destinations and Item Restrictions

Certain items may be unavailable for delivery to specific countries or regions due to local laws and regulations, import restrictions, logistics capabilities, security concerns, or other factors.

HapaBox reserves the right to restrict the shipment of particular items or deliveries to certain destinations based on actual supply and logistics conditions.

If an item cannot be shipped to the user's designated destination, HapaBox may reject or cancel the shipping request and provide an applicable resolution.

Certain high-value items, precious metals, luxury goods, or other restricted items may be available for self-collection only and may not qualify for standard shipping services. Specific restrictions and collection requirements will be provided in the relevant item information or fulfillment instructions.

If an item cannot be delivered to the user's designated destination, HapaBox may suspend or cancel the shipping request. Further resolutions shall be governed by Section 8 of this Policy.

2.6 Handling of Unfulfillable Orders

If an order cannot be fulfilled due to item shortages, exceptional procurement costs, supply chain disruptions, shipping restrictions, or other reasonable circumstances, HapaBox reserves the right to suspend or cancel the relevant shipping request and coordinate appropriate resolutions with third-party suppliers.

Specific rules regarding alternative fulfillment, compensation, cancellations, and refunds are governed by Section 8 of this Policy.

3.1 Shipping Requests and Order Confirmation

When requesting shipment of physical items through HapaBox, users must provide complete shipping information and pay all applicable charges displayed at checkout.

Depending on the user's shipping destination, the shipping origin of third-party suppliers, and the item category, international shipments may be subject to applicable import duties and taxes. HapaBox will calculate, display, and collect the applicable import-related charges when users submit their shipping orders. Detailed calculation and handling rules are provided in Section 6 of this Policy.

HapaBox is responsible for receiving and managing shipping requests and coordinating fulfillment with third-party suppliers. Actual procurement, inspection, packaging, and shipment are carried out by third-party suppliers.

HapaBox reserves the right to review shipping requests, including shipping addresses, contact information, payment status, and item-specific shipping requirements. Submission of a shipping request does not constitute confirmation that the order has been approved or that the third-party supplier has commenced procurement or delivery.

3.2 Accuracy of Shipping Information

Users are responsible for ensuring that all shipping information provided is accurate, complete, valid, and compliant with local delivery requirements, including but not limited to:

Users shall generally bear responsibility for delivery issues, additional costs, and related losses resulting from incorrect, incomplete, unclear, or unrecognizable shipping information provided by them. HapaBox shall not be liable for additional compensation arising from such circumstances. Any applicable order cancellations or refunds shall be handled in accordance with Section 8 of this Policy.

3.3 Address Verification and Shipping Restrictions

HapaBox reserves the right to verify shipping addresses provided by users and reject addresses that do not meet applicable delivery requirements.

HapaBox generally does not support P.O. Boxes, mail forwarding services, or other addresses that cannot be properly verified or served by the designated shipping carrier.

If a shipping address cannot be verified or does not meet the requirements of suppliers, shipping carriers, or the destination country, HapaBox may suspend or reject the shipping request and require the user to provide an alternative valid address.

3.4 Shipping Address Changes

Users must carefully verify their shipping addresses before submitting a shipping request. Once an order has been submitted, the provided shipping address will generally be considered final.

If an address change is necessary, users must contact HapaBox Customer Support as soon as possible.

HapaBox may determine whether an address change can be accommodated based on the order's fulfillment status and does not guarantee that any requested modification will be successful.

HapaBox reserves the right to reject address change requests once an item has entered procurement, packaging, transportation, or another irreversible fulfillment stage.

Any reasonable additional costs resulting from user-requested address changes shall be borne by the user.

3.5 Incorrect Addresses and Failed Deliveries

If a package is rejected, returned, lost, or subject to additional charges due to an incorrect, incomplete, or undeliverable address provided by the user, or because the recipient's information does not meet local delivery requirements:

3.6 User Cooperation and Additional Information

During order processing or delivery, HapaBox, its suppliers, or shipping carriers may require users to provide additional documentation, including proof of address, identification, customs clearance documents, or other necessary information.

Users must provide the requested information and cooperate with verification procedures within the reasonable timeframe specified in the relevant notification.

If an order is delayed, cannot be shipped, or fails to be delivered because the user fails to provide the required information, refuses to cooperate with verification, or cannot be contacted, HapaBox reserves the right to suspend or cancel the shipping request.

Any reasonable additional costs and losses not attributable to HapaBox arising from such circumstances shall be borne by the user.

Refunds and applicable fee adjustments following order cancellation shall be handled in accordance with Section 8 of this Policy.

4.1 Order Processing and Shipment

After a user submits a shipping order, HapaBox will coordinate with third-party suppliers to arrange fulfillment based on the order information.

Actual item procurement, availability confirmation, necessary authenticity and condition inspections, packaging, and handover to shipping carriers are handled by third-party suppliers or their designated service providers. HapaBox does not directly participate in these physical fulfillment operations.

Processing times may vary depending on supplier inventory, procurement channels, item categories, and actual fulfillment conditions. HapaBox does not guarantee that all orders will be processed or shipped within a fixed timeframe.

If additional verification or documentation is required by a third-party supplier, order processing may take longer.

4.2 Estimated Shipping and Delivery Times

Estimated dispatch and delivery times may vary depending on the item type, shipping origin, destination country or region, shipping method, and customs clearance procedures.

Any estimated delivery timeframe displayed on HapaBox is provided for reference purposes only and does not constitute a guarantee of delivery by a specific date.

HapaBox shall not be liable for additional compensation arising from delivery delays caused by international transportation, customs inspections, public holidays, shipping carrier disruptions, or other circumstances beyond its reasonable control, except where otherwise required by applicable law.

4.3 Shipping Methods and Tracking Information

Actual shipping methods and carriers are selected and arranged by third-party suppliers based on item characteristics, shipping destinations, and available logistics services.

HapaBox does not directly operate or control third-party logistics networks and does not guarantee that all items will be shipped using the same delivery methods or tracking services.

Certain economy shipping services, international registered mail, or small parcel services may provide limited tracking information or may not offer a tracking number that users can independently verify.

Users acknowledge and accept that:

For orders without complete tracking information, HapaBox may assist in verifying shipment status based on dispatch records, shipping documents, proof of delivery, or other relevant information provided by third-party suppliers and shipping carriers.

The absence of tracking information does not necessarily indicate that a package has been lost. Actual shipment and delivery status shall be assessed based on the available supporting evidence.

4.4 Shipping Delays and Disruptions

International shipments may be affected by circumstances including, but not limited to:

For shipping delays arising from circumstances beyond HapaBox's reasonable control and not attributable to its own fault, HapaBox shall not be liable for indirect losses, loss of anticipated profits, or additional compensation, except where otherwise required by applicable law.

4.5 Shipping Inquiries and User Cooperation

If tracking information has not been updated for an extended period, the shipment has significantly exceeded its estimated delivery timeframe, or other delivery issues arise, users may contact HapaBox Customer Support to request an inquiry.

HapaBox may, as appropriate, coordinate with third-party suppliers or shipping carriers to check shipment status, obtain relevant tracking information, or initiate an investigation. However, HapaBox does not guarantee that third-party service providers will complete investigations or provide results within a specified timeframe.

Users must promptly provide order information and any reasonable supporting documentation required for the investigation and cooperate with necessary shipment verification procedures.

HapaBox shall not be liable for additional losses resulting from investigation delays caused by a user's refusal to cooperate, failure to provide necessary information in a timely manner, or inability to be contacted.

Specific rules regarding lost packages, delivery confirmation disputes, failed deliveries, and returned shipments are set out in Section 5 of this Policy.

5.1 Delivery and Confirmation of Receipt

Physical items are shipped and delivered by third-party suppliers and their designated shipping carriers.

When a shipping carrier's official tracking information indicates that a package has been delivered, signed for, or otherwise successfully handed over, HapaBox may mark the order as delivered accordingly.

Delivery records, signatures, proof of delivery photographs, and other relevant documentation provided by shipping carriers may serve as important evidence in determining delivery status and the allocation of responsibility.

5.2 Packages Marked as Delivered but Not Received

If tracking information indicates that a package has been delivered but the user claims not to have received it, the user should promptly contact HapaBox Customer Support and provide the necessary order information and supporting evidence.

HapaBox may coordinate with third-party suppliers and shipping carriers to investigate the matter and assess the delivery status based on tracking records, delivery confirmations, photographs, and other available evidence.

If an investigation confirms that the package was correctly delivered to the user, an authorized recipient, or a delivery location explicitly designated by the user, HapaBox shall not be liable for refunds, reshipments, or additional compensation for subsequent loss caused by improper storage, third-party theft, or other circumstances not attributable to HapaBox, except where otherwise required by applicable law.

A user's claim of non-receipt alone, without other valid supporting evidence, shall not constitute sufficient grounds for requesting a refund, reshipment, or compensation.

If an investigation identifies incorrect delivery or other shipping irregularities, HapaBox will coordinate an appropriate resolution based on the third-party investigation findings and applicable policies.

5.3 Failure to Collect Packages on Time

Certain shipments may require users to collect their packages from a post office, carrier service point, parcel locker, or other designated collection location.

Users are responsible for monitoring delivery notifications and collecting their packages within the holding period specified by the shipping carrier.

If a package is returned, held, disposed of, or subject to additional charges because the user fails to collect it within the specified timeframe:

HapaBox may assist in contacting third-party suppliers or shipping carriers as appropriate but does not guarantee that the package can be recovered or redelivered.

5.4 Failed Deliveries and Returned Packages

In addition to failure to collect a package on time, delivery may fail or a package may be returned due to circumstances including, but not limited to:

Users shall bear responsibility for failed deliveries, returned packages, and additional costs arising from the circumstances described above.

Responsibilities related to incorrect shipping information are governed by Section 3 of this Policy. Obligations concerning import duties, taxes, and customs clearance are governed by Section 6.

5.5 Returned Packages and Reshipment

If a package is returned due to circumstances attributable to the user, HapaBox may assist in arranging reshipment, subject to the actual handling conditions of the third-party supplier and shipping carrier.

Users acknowledge and accept that:

HapaBox may deduct costs already incurred and non-refundable, to the extent permitted by applicable policies and laws.

Specific order cancellation and refund rules are set out in Section 8 of this Policy.

5.6 Lost Packages and Other Delivery Issues

If a package is lost, incorrectly delivered, or otherwise cannot be successfully delivered during transit, HapaBox may coordinate with third-party suppliers and shipping carriers to investigate and verify the issue based on information provided by the user.

HapaBox reserves the right to request necessary supporting documentation and determine an appropriate resolution based on third-party shipping records, investigation findings, and actual fulfillment circumstances.

Until responsibility has been established or the investigation has been completed, HapaBox shall not be obligated to provide unconditional advance refunds, reshipments, or additional compensation.

For verified delivery issues, HapaBox will coordinate appropriate resolutions, which may include reshipment, alternative fulfillment, order cancellation, or applicable refunds, taking into account the allocation of responsibility, findings from third-party suppliers, and applicable policies.

HapaBox shall not be liable for indirect losses, loss of anticipated profits, or other additional compensation arising from circumstances not attributable to its own fault, except where otherwise required by applicable law.

6.1 Shipping Origins and International Delivery

Physical items offered through HapaBox are sourced and shipped by third-party suppliers located in different countries or regions. The actual shipping origin of an item may differ from the user's destination country or region.

Users acknowledge and accept that international shipments may be subject to customs inspections, import restrictions, clearance procedures, import duties and taxes, and potential delivery delays.

HapaBox does not guarantee that all items will be shipped domestically from the user's country or region, nor that the same tax rates or regulations will apply to all items.

6.2 Calculation and Collection of Import Duties and Taxes

Depending on the user's destination country or region, the shipping origin of the third-party supplier, the item category, and its declared value, shipping orders may be subject to the following charges:

HapaBox will calculate, display, and collect applicable import-related taxes in advance during the shipping checkout process, based on relevant tax regulations. These charges are generally presented as a combined Tax amount.

Additional import-related taxes or customs clearance fees not included in the prepaid amount may arise during customs clearance in the destination country or region. Such charges shall be handled in accordance with Section 6.4 of this Policy.

6.3 Prepaid Taxes and Differences in Final Tax Assessments

When a user submits a shipping order, HapaBox calculates and collects applicable import-related taxes in advance based on available item information, shipping details provided by third-party suppliers, and relevant tax regulations.

Users acknowledge and accept that the prepaid tax amount may differ from the final amount assessed by customs authorities or other relevant government agencies in the destination country or region.

If the actual tax amount differs from the prepaid amount, HapaBox will review and handle the discrepancy based on the actual customs clearance circumstances, settlement information provided by third-party suppliers and shipping carriers, and applicable policies and legal requirements.

The prepaid tax amount does not constitute a guarantee of the final tax assessment by customs authorities.

6.4 Additional Taxes and Customs Clearance Fees

In certain countries or regions, local customs authorities, shipping carriers, or customs brokers may require recipients to pay additional charges upon arrival of the shipment.

Users are responsible for paying any import duties, taxes, or customs clearance fees that are not included in the prepaid charges, are legally payable by the recipient, and have been clearly disclosed to the user.

If a user believes that a requested charge has already been collected by HapaBox, the user should promptly contact HapaBox Customer Support for verification to avoid duplicate payments.

HapaBox shall not be unconditionally obligated to pay or compensate for additional charges resulting from changes in destination-country tax policies, customs reassessments, or other circumstances not attributable to HapaBox's own fault, except for charges HapaBox has expressly agreed to cover or where otherwise required by applicable law.

6.5 User Responsibilities for Customs Clearance

Users must comply with the import and customs regulations of their destination country or region and promptly provide any necessary identification, tax information, import permits, or other customs clearance documentation reasonably requested by customs authorities, shipping carriers, or customs brokers.

If a shipment is delayed, detained, returned, or disposed of due to the user's failure to provide required documentation, refusal to cooperate with customs procedures, submission of inaccurate information, or violation of local import regulations, the user shall bear the resulting responsibility and reasonable additional costs.

HapaBox shall not be liable for additional refunds or compensation arising from such circumstances not attributable to its own fault, except where otherwise required by applicable law.

6.6 Delivery Failure Due to Unpaid Taxes or Fees

If a user fails to pay import duties, taxes, or customs clearance fees that are legally payable by the user and have been clearly disclosed, resulting in a shipment being held, returned, disposed of, or otherwise undeliverable:

The above provisions regarding unpaid charges do not apply to taxes or fees that HapaBox has already collected and expressly agreed to pay on the user's behalf.

Specific procedures for returned packages, reshipment, and order cancellation are governed by Sections 5 and 8 of this Policy.

6.7 Customs Inspections and Regulatory Changes

Customs inspections, reassessments of declared item values, changes in import regulations, and customs clearance approvals are determined by the relevant authorities in the destination country or region and are not directly controlled by HapaBox.

HapaBox does not guarantee that all shipments will complete customs clearance within the estimated timeframe or that all items will qualify for import into every country or region.

To the extent permitted by applicable law, HapaBox shall not be liable for additional compensation arising from reasonable delivery delays, customs clearance failures, or related indirect losses caused by customs inspections, regulatory changes, import restrictions, or other circumstances not attributable to its own fault.

HapaBox may coordinate with third-party suppliers or shipping carriers to provide reasonable assistance and inquiries where appropriate but does not guarantee that it can influence or alter decisions made by customs authorities or other government agencies.

7.1 Item Inspection and After-Sales Reporting Period

Users should inspect their items and packaging promptly upon delivery to identify any shipping damage, missing items, incorrect items, or other visible issues.

If users identify shipping damage, missing components, incorrect deliveries, or other visible issues, they should promptly contact HapaBox Customer Support and are advised to submit the relevant order information and supporting documentation within 7 days of delivery. Delayed reporting may affect verification and the determination of responsibility, as further described in Section 7.5 of this Policy.

Timely reporting allows HapaBox to coordinate with third-party suppliers and shipping carriers to verify the issue, investigate responsibility, and determine an appropriate resolution.

7.2 Minor Damage to Outer Packaging

Users acknowledge and accept that packages may experience minor external damage during international shipping due to sorting, handling, transit, or other logistics operations.

Minor dents, creases, scratches, compression, or other damage to ordinary shipping packaging that does not affect the integrity, appearance, functionality, or normal use of the item inside will generally not be considered a product quality issue and shall not constitute sufficient grounds for requesting a refund, replacement, or additional compensation.

Where the original manufacturer's packaging forms part of the item's value, HapaBox may assess the issue separately based on the extent of the damage and verification results provided by the third-party supplier.

7.3 Damaged, Missing, or Incorrect Items

If a delivered item is visibly damaged, incomplete, defective, or materially different from the item confirmed in the shipping order, the user should promptly contact HapaBox Customer Support to submit an after-sales claim.

Actual item procurement, authenticity and condition inspections, packaging, and shipment are handled by third-party suppliers. HapaBox does not directly perform these operations.

HapaBox may coordinate with third-party suppliers and shipping carriers to investigate the issue based on supporting evidence provided by the user and determine an appropriate resolution according to the verification results and applicable policies.

HapaBox shall not be obligated to provide unconditional refunds, reshipments, or additional compensation for unverified item issues or damage.

7.4 After-Sales Claims and Evidence Requirements

When submitting an after-sales claim, users must provide the necessary supporting documentation appropriate to the nature of the issue, including but not limited to:

Users should retain the original packaging, item accessories, and relevant documentation whenever reasonably possible until the after-sales investigation has been completed.

If a user fails to provide the necessary supporting evidence, or the information provided is insufficient to reasonably verify the issue, HapaBox reserves the right to request additional documentation and may reject discretionary refund, replacement, or compensation claims that lack sufficient supporting evidence.

7.5 Claims Submitted After the Reporting Period

For after-sales claims concerning item damage, missing components, incorrect deliveries, or other visible issues submitted more than 7 days after delivery, HapaBox reserves the right to determine the appropriate investigation and handling procedures based on the actual circumstances.

Users acknowledge and accept that delayed reporting may make it difficult to verify the item's original condition, shipping circumstances, or allocation of responsibility.

If an issue cannot be reasonably verified by HapaBox or its third-party suppliers due to the user's prolonged failure to report it, improper storage of the item, or failure to retain necessary evidence, HapaBox may reject unsubstantiated discretionary after-sales claims and requests for additional compensation.

The 7-day reporting period does not limit or exclude any mandatory statutory rights relating to defective goods or other applicable consumer protections.

7.6 After-Sales Investigations and Resolution

HapaBox may coordinate with third-party suppliers, shipping carriers, or other relevant parties to investigate after-sales claims based on the circumstances of each case.

HapaBox reserves the right to assess the cause of an issue and allocate responsibility based on order records, item information provided by suppliers, shipment documentation, tracking records, and supporting evidence submitted by the user.

Until an investigation has been completed or responsibility can be reasonably established, HapaBox shall not be obligated to provide unconditional advance refunds, replacements, reshipments, or additional compensation.

For verified item issues, HapaBox will coordinate with third-party suppliers to arrange an appropriate resolution, which may include item replacement, reshipment, return, refund, or other suitable remedies in accordance with the actual circumstances and applicable policies.

HapaBox shall not be liable for refunds, replacements, or compensation arising from improper use, accidental or intentional damage caused by the user, unauthorized modifications, or other circumstances not attributable to HapaBox or its third-party fulfillment partners.

HapaBox shall not be liable for indirect losses, loss of anticipated profits, or other additional compensation arising from circumstances not attributable to its own fault, except where otherwise required by applicable law.

8.1 Shipping Order Cancellation

If a user wishes to cancel a shipping order after submission, the user should contact HapaBox Customer Support as soon as possible.

HapaBox may determine whether a cancellation request can be accepted based on the actual fulfillment status of the third-party supplier.

Users acknowledge and accept that:

Cancellation of a shipping order does not automatically reverse or invalidate any previously completed unboxing transaction.

8.2 Item Unavailability or Shipping Restrictions

If an item cannot be sourced or delivered due to third-party supplier shortages, item discontinuation, exceptional procurement costs, supply chain disruptions, destination restrictions, or other reasonable circumstances, HapaBox reserves the right to suspend or cancel the relevant shipping order.

Depending on the circumstances, HapaBox may coordinate with third-party suppliers and offer one or more of the following resolutions:

For order cancellations resulting from third-party supply issues, market price fluctuations, or other circumstances not attributable to HapaBox's own fault, HapaBox shall not be liable for additional compensation relating to increases in item prices, loss of anticipated profits, or other indirect losses, except where otherwise required by applicable law.

8.3 Failed Deliveries and Returned Orders

If a package cannot be delivered or is returned due to an incorrect address provided by the user, failure to collect the package on time, refusal of delivery, failure to cooperate with customs clearance, or failure to pay taxes or duties legally payable by the user and clearly disclosed in advance, HapaBox may determine the appropriate resolution based on the actual fulfillment circumstances.

Users shall bear reasonable additional costs resulting from circumstances attributable to them, including return shipping fees, storage fees, reshipping fees, and related processing charges.

If an item cannot be recovered or is disposed of in accordance with the shipping carrier's applicable procedures, HapaBox may handle the order based on the actual circumstances and allocation of responsibility. HapaBox shall not be liable for additional refunds or compensation for losses directly resulting from circumstances attributable to the user, except where otherwise required by applicable law.

Specific delivery responsibilities are governed by Sections 3, 5, and 6 of this Policy.

8.4 Returns and Refunds After Delivery

If a user requests a return or refund after receiving an item due to damage, missing components, incorrect delivery, or other reasonable grounds, the user must submit an after-sales claim and provide the necessary supporting documentation in accordance with Section 7 of this Policy.

Return and refund requests will be reviewed based on the item's actual condition, the cause of the issue, verification results provided by third-party suppliers, and applicable policies.

For items without quality defects, delivery errors, or other applicable grounds for return, HapaBox does not guarantee acceptance of return or refund requests based solely on changes in personal preference, differences in market prices, or other subjective reasons.

Users shall generally bear any costs or losses resulting from returning items without prior authorization.

Nothing in this section limits any statutory rights of return, cancellation, or refund provided by applicable law.

8.5 Refund Amounts and Fee Adjustments

For orders approved for cancellation, return, or refund, HapaBox will determine the applicable refund amount and processing method based on the actual payments made, fulfillment status, settlement information provided by third-party suppliers, and applicable policies.

To the extent permitted by applicable law, the following charges may be non-refundable or deducted from the refund amount:

Prepaid import-related taxes and duties will be handled based on actual customs clearance, tax settlements, and relevant information provided by third-party suppliers, in accordance with applicable policies. Any refundable amount and processing method will be determined following verification. No general guarantee of a full refund of prepaid taxes and duties is provided.

If an order cancellation or refund results from an issue attributable to HapaBox or its third-party fulfillment partners, the allocation of related costs will be determined based on the actual circumstances, allocation of responsibility, and applicable law.

8.6 Refund Methods and Processing Times

Depending on the original payment method, nature of the transaction, and applicable policies, refunds may be processed through the original payment method, HapaBox Credits, or another appropriate method.

Where a user is legally entitled to a refund through the original payment method, HapaBox will not require the user to accept Credits as a substitute for that statutory refund.

Refund processing times may vary due to payment service providers, settlements with third-party suppliers, shipping investigations, customs tax verification, or other relevant factors.

HapaBox does not guarantee that all refunds will be completed within a fixed timeframe but will process eligible refunds following the necessary verification procedures in accordance with applicable policies and legal requirements.

Users must provide any necessary payment information and supporting documentation reasonably requested to facilitate the refund process.

8.7 Distinction Between In-Platform Item Returns and Physical Returns

HapaBox may offer an in-platform Return feature that allows users to return eligible items for HapaBox Credits before requesting physical shipment.

This feature is a separate in-platform item management mechanism and is distinct from canceling a shipping order or returning a physical item after delivery.

Eligibility requirements, Credit amounts, and other applicable rules for the in-platform Return feature are determined by the information displayed when the user performs the action and the relevant Terms of Service.

The availability of the in-platform Return feature does not entitle users to apply the same Credit return rules unconditionally to items that have already entered the physical fulfillment process or have been delivered.

9.1 Platform Services and Scope of Responsibility

HapaBox operates as a platform service provider and is primarily responsible for managing shipping requests, processing order information, coordinating third-party fulfillment, and providing related after-sales support.

All physical fulfillment operations, including item selection, actual procurement, authenticity and condition inspections, warehousing, packaging, transportation, and delivery, are carried out by independent third-party suppliers and their designated service providers.

To the extent permitted by applicable law, HapaBox shall not be liable for additional compensation arising from third-party fulfillment issues, delays, or losses that are not attributable to HapaBox's own fault.

9.2 Third-Party Services and Information Disclaimer

Certain item information, reference prices, availability details, item conditions, and shipping information displayed on HapaBox may be provided by third-party suppliers or service providers.

HapaBox does not guarantee that such third-party information will always be accurate, complete, or up to date, nor does it independently guarantee third-party suppliers' inventory, procurement capabilities, item inspection results, or logistics services.

If disputes arise from inaccurate third-party information, service interruptions, fulfillment issues, or other circumstances not attributable to HapaBox's own fault, HapaBox may assist with verification and coordination as appropriate but shall not be liable for additional or indirect losses arising from such circumstances, except where otherwise required by applicable law.

9.3 User Conduct and Responsibility

Users shall generally bear responsibility for losses arising from their own actions or failure to fulfill obligations under this Policy, including but not limited to:

HapaBox shall not be liable for refunds or compensation relating to additional costs or losses directly resulting from the circumstances described above, except where otherwise required by applicable law.

9.4 Force Majeure and Events Beyond Reasonable Control

To the extent permitted by applicable law, HapaBox shall not be liable for additional compensation arising from service interruptions, fulfillment delays, delivery failures, or other losses caused by events beyond its reasonable control.

Such events include, but are not limited to:

In such circumstances, HapaBox may suspend relevant services, extend fulfillment timeframes, or coordinate adjustments to order fulfillment arrangements based on the actual impact.

9.5 Limitation of Indirect Losses and Additional Compensation

To the extent permitted by applicable law, HapaBox shall not be liable for indirect, incidental, special, or consequential losses arising from item procurement, transportation, delivery, or after-sales disputes, including but not limited to:

An item's reference value displayed on HapaBox shall not automatically constitute the basis for calculating refunds, compensation, or damages.

Where HapaBox is legally or contractually responsible, applicable remedies and compensation shall be determined based on the actual order circumstances, verifiable direct losses, and applicable policies.

9.6 Determination of Liability and Compensation Requirements

For claims involving item quality, shipping, order fulfillment, or other service disputes, HapaBox reserves the right to investigate and assess responsibility based on order records, third-party supplier documentation, shipping records, and evidence submitted by the user.

Users must provide truthful, complete, and reasonably sufficient supporting evidence for their claims and cooperate with necessary verification procedures.

For discretionary claims that lack sufficient supporting evidence or where the alleged loss or allocation of responsibility cannot be reasonably established, HapaBox reserves the right to reject requests for additional refunds, compensation, or damages.

HapaBox's provision of inquiries, coordination, investigations, or other assistance shall not constitute an admission of liability or a commitment to provide refunds, reshipments, or compensation.

9.7 Application of Disclaimers and Limitations

The limitations of liability, disclaimers, and user obligations set out in the various sections of this Policy are complementary and shall apply collectively to the relevant shipping and after-sales services.

HapaBox reserves the right to invoke all disclaimers and limitations of liability provided under this Policy to the fullest extent permitted by applicable law.

No disclaimer or limitation of liability shall apply to responsibilities that cannot lawfully be excluded or restricted, nor shall any such provision affect mandatory statutory consumer rights.

10.1 Customer Support and Dispute Submission

If users have any questions or disputes regarding shipping orders, item delivery, taxes, after-sales services, or other related matters, they should promptly contact HapaBox through its official customer support channels.

When submitting a dispute, users must provide the relevant order number, a description of the issue, and any necessary supporting documentation to facilitate verification.

HapaBox reserves the right to coordinate with third-party suppliers, shipping carriers, or other relevant parties to investigate disputes based on their nature and circumstances, and to provide appropriate resolutions in accordance with this Policy and applicable rules.

10.2 Dispute Investigation and Resolution

HapaBox may investigate and resolve disputes based on platform order records, payment records, third-party supplier documentation, shipping records, and supporting evidence submitted by users.

Users must cooperate with reasonable investigation requests and ensure that all information and supporting documentation provided is truthful, accurate, and complete.

If a user fails to provide necessary documentation, refuses to cooperate with an investigation, or submits false information that prevents reasonable verification of the issue, HapaBox reserves the right to suspend the investigation or reject discretionary compensation claims that lack sufficient supporting evidence.

Dispute resolution times may vary depending on third-party investigations, international shipping procedures, and other relevant factors. HapaBox does not guarantee that all disputes will be resolved within a fixed timeframe, without prejudice to any applicable statutory deadlines or consumer rights.

10.3 Policy Modifications and Updates

HapaBox reserves the right to modify or update this Policy at any time to reflect changes in business operations, third-party services, shipping conditions, and applicable laws and regulations.

Updated versions of this Policy will be published on the official HapaBox website or relevant service pages. Users are responsible for reviewing and understanding the applicable Policy before submitting a shipping request.

Unless otherwise required by applicable law or agreed upon by the parties, updates to this Policy shall not affect the substantive rights and obligations of orders previously established.

10.4 Severability and Application of Terms

This Policy forms an integral part of the HapaBox Terms of Service and, together with other applicable platform rules, governs the relevant shipping and after-sales services.

If any provision of this Policy is determined to be invalid, unlawful, or unenforceable, such provision shall be limited or excluded to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

All disclaimers, limitations of liability, and user obligations contained in this Policy shall apply to the fullest extent permitted by applicable law.

10.5 Contact Information

For questions regarding this Policy or any related shipping, delivery, or after-sales services, please contact HapaBox through the following channels:

HapaBox Customer Support

Email: [email protected]

Website: https://www.hapabox.com/

To facilitate efficient handling of inquiries, users should provide their relevant order number and a description of the issue when contacting Customer Support.