Thank you for visiting and shopping at http://www.hapabox.com/. The following are the terms and conditions that constitute our Shipping Policy and part of the Terms and Conditions and thereby binding upon you, as well as the XQUANT CO., LTD, a private limited liability company, duly incorporated under the laws and regulations of the United Kingdom with a registration number 8807483 , and its corporate address at Chase business centre 39-41, chase side, London, United Kingdom N14 5BP.

Any items you won in the Unboxing Game, and have chosen to have shipped to you, will be shipped to the address you provided upon check-out. The shipping and delivery services are provided by third party service providers. Their terms and conditions apply. You may choose between various shipping options. You are responsible for covering your shipping costs at the rates indicated on the Website.

If there's any issue about the item, please contact us within 7 days upon delivery.

Once you’ve placed an order and entered your shipping details, our team will work to process your order within four business days. This is sometimes done the same day, but we might need some time to properly verify your order and authenticate the items through 3rd party providers. In case there would be delay beyond four days in processing your order, we will notify you as soon as we become aware of it. Shipping time averagely ranges from 3-9 days on higher rarity items (Legendary rarity, Epic rarity, Rare rarity) and between 7-28 days for lower rarity items (Dope rarity, Basic rarity). In some special occasion the shipping provider could experience delays and in that case the shipping times could take up to 90 days. We will provide a tracking link for you to monitor your order on its way.

Orders are not shipped or delivered on weekends or holidays.

Shipping charges for your order will be calculated and displayed at checkout.

HapaBox is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

HapaBox is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you are not completely satisfied with the item you order, please contact us at [email protected]. Before the items is processed, you may have cancel the order. So, if you want to cancel the order, please contact us asap.

The shipping address you provide in your order has to be valid and will be verified by our team. We do not ship to PO boxes and mail forwarding services.

The shipping address you enter in your order is final and can not be changed. Please make sure the address you enter is correct. The item will be delivered to the address you've entered when the order was processed.

You can cancel the order before it's been processed. Only then you can change the shipping address and re-order your item with the new address.